Dell NT505 manual Mail, Modem, and Internet Problems, Click Start→ All Programs→ Modem Helper

E-Mail, Modem, and Internet Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.

NOTE: Do not plug a telephone cable into the network adapter connector (see "Back Panel Connectors" in your User’s Guide).

C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G S — If you cannot open your e-mail attachments:

1In Outlook Express, click Tools→ Options→ Security.

2Click Do not allow attachments to remove the checkmark, as needed.

C H E C K T H E T E L E P H O N E L I N E C O N N E C T I O N C H E C K T H E T E L E P H O N E J A C K

C O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K U S E A D I F F E R E N T T E L E P H O N E L I N E —

•Verify that the telephone line is connected to the jack on the modem (the jack has either a green label or a connector-shaped icon next to it).

•Ensure that you hear a click when you insert the telephone line connector into the modem.

•Disconnect the telephone line from the modem and connect it to a telephone, then listen for a dial tone.

•If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, bypass them and use the telephone to connect the modem directly to the telephone wall jack. If you are using a line that is 3 meters (10 feet) or more in length, try a shorter one.

R U N T H E M O D E M D I A G N O S T I C TO O L —

Windows XP:

1Click Start→ All Programs→ Modem Helper.

2Follow the instructions on the screen to identify and resolve modem problems. Modem Helper is not available on certain computers.

Windows Vista:

1Click Start → All Programs→ Modem Diagnostic Tool.

2Follow the instructions on the screen to identify and resolve modem problems. Modem diagnostics are not available on all computers.

VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S —

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