Dell S2309W appendix Product Specific Problems, Troubleshooting the Dell Soundbar

Product Specific Problems

SPECIFIC SYMPTOMS

Screen image is too small

Cannot adjust the monitor with the buttons on the front panel

No Input Signal when user controls pressed

WHAT YOU EXPERIENCE

Image is centered on screen, but does not fill entire viewing area

OSD does not appear on the screen

No picture, the LED light is

amber. When press "", ""

or "Menu" key, the message " No VGA cable" or "No DVI-D cable" will appear.

POSSIBLE SOLUTIONS

•	Perform monitor reset on "Factory Reset"
•	Turn the monitor off and unplug the power cord and then plug back and power on
•	Check the signal source Make sure the Computer is not in power saving by moving
	pressing any key on the keyboard.
•	Check whether the signal cable is plugged in and seated properly. Re-plug the sign
	necessary.
•	Re-boot the computer or video player.

The monitor will not fill the entire	The picture can't fill the height or
screen.	width of the screen.

• Due to the non-standard formats of DVDs, the monitor may not show the full scree

NOTE: When choosing DVI-D, Auto Adjust function is not available.

Troubleshooting the Dell™ Soundbar

COMMON SYMPTOMS

No Sound

WHAT YOU EXPERIENCE

Soundbar has power - power indicator is on.

POSSIBLE SOLUTIONS

•Plug the audio line-in cable into the computer's audio out jack.

•Set all Windows volume controls to their maximum.

•Play some audio content on the computer (i.e. audio CD, or MP3).

•Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting

•Clean and reseat the audio line-in plug.

•Test the Soundbar using another audio source (i.e. portable CD player).

Distorted Sound

Computer's sound card is used as the audio source.

•Clear any obstructions between the Soundbar and the user.

•Confirm that the audio line-in plug is completely inserted into the jack of the sound

•Set all Windows volume controls to their midpoints.

•Decrease the volume of the audio application.

•Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume

•Clean and reseat the audio line-in plug.

•Troubleshoot the computer's sound card.

•Test the Soundbar using another audio source (i.e. portable CD player).

Distorted Sound

Other audio source is used.

•Clear any obstructions between the Soundbar and the user.

•Confirm that the audio line-in plug is completely inserted into the jack of the audio s

•Decrease the volume of the audio source.

•Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume

•Clean and reseat the audio line-in plug.

Unbalanced Sound Output

Sound from only one side of Soundbar

•Clear any obstructions between the Soundbar and the user.

•Confirm that the audio line-in plug is completely inserted into the jack of the sound source.

•Set all Windows audio balance controls (L-R) to their midpoints.

•Clean and reseat the audio line-in plug.

•Troubleshoot the computer's sound card.

•Test the Soundbar using another audio source (i.e. portable CD player).

Low Volume

Volume is too low.

•Clear any obstructions between the Soundbar and the user.

•Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume se

•Set all Windows volume controls to their maximum.

•Increase the volume of the audio application.

•Test the Soundbar using another audio source (i.e. portable CD player).

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