connect to, or temporarily
turn off the wireless
connection on your tablet.
• Use your tablet in airplane
mode.
System problem
Problems Possible causes Possible solutions
Tablet does not turn on The battery is completely
discharged. 1. Charge the tablet for at least
4 hours.
2. Press and hold the Power
button for 4 seconds.
Tablet does not turn off Press and hold the Power button
for 11 seconds to perform a hard
shut down.
Tablet locks up 1. Press and hold the power
button for 11 seconds to
perform a hard shut down.
2. Remove the power supply
and unplug / plug the
battery.
Tablet is not responding or
behaving unexpectedly
• Driver failure
• Operating system failure
• Virus/Malware
1. Shut down and restart your
tablet.
2. Refresh the tablet.
3. Contact Dell’s support
service. Go to dell.com/
support or dell.com/
contactdell.
Software or feature is not
working as expected
Restart your tablet. Software
updates may have been
downloaded in the background.
Swipe from the right edge of the
display to access the Charms bar
and touch Settings→ Power→
Restart to restart the tablet.
Docking station not working as
expected
Un-dock / Re-dock your tablet. If
the issue still continues, power
cycle your tablet on the dock.
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