Touchscreen problem
Problems Possible causes Possible solutions
Touchscreen responds slowly or
improperly
Protective cover prevents the
tablet from recognizing your
inputs.
• Shutdown and restart your
tablet.
• Gently wipe the display with a
clean dry cloth.
• Remove any protective covers
from the touchscreen.
• If the operating system is re-
installed, make sure all the
drivers are installed.
Network problem
Problems Possible causes Possible solutions
No wireless connection 1. Check if the wireless radio is
on. See Wi-Fi setting .
2. Try to get closer to the
wireless access point.
3. Reset the wireless router if
using a private network;
open the browser to view
the landing page if using a
public network.
No mobile broadband
connection
• The mobile broadband has
been capped.
• No signal from the service
provider.
1. Check if the mobile
broadband is turned on. See
Turning On/Off mobile
broadband
2. Move your tablet to a
different location for better
signal reception.
Contact your service provider to
change your broadband plan.
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