Product Specific Problems, Dell Soundbar Problems

Missing Color	Picture missing color	•	Perform monitor self-test feature check.
		•	Ensure that the video cable connecting the monitor to the computer is connected
			properly and is secure.
		•	Check for bent or broken pins in the video cable connector.

Wrong Color	Picture color not good	•	Change the Color Setting Mode in the Color Settings OSD to Graphics or Video
			depending on the application.
		•	Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color
			Settings OSD if the Color Management is turned off.
		•	Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
		•	Run the built-in diagnostics.

Image retention from a static	Faint shadow from the static	•	Use the Power Management feature to turn off the monitor at all times when not in use
image left on the monitor for a	image displayed appears on		(for more information, see Power Management Modes).
long period of time	the screen	•	Alternatively, use a dynamically changing screensaver.

Product Specific Problems

Specific Symptoms	What You Experience		Possible Solutions
Screen image is too small	Image is centered on screen,	•	Check the Scaling Ratio setting in Image Setting OSD
	but does not fill entire viewing	•	Reset the monitor to Factory Settings.
	area

Cannot adjust the monitor with	OSD does not appear on the	•	Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.
the buttons on the front panel	screen

No Input Signal when user	No picture, the LED light is	•	Check the signal source. Ensure the Computer is not in the power saving mode by
controls are pressed	green. When you press "+", "-"		moving the mouse or pressing any key on the keyboard.
	or "Menu" key, the message	•	Check to make sure Video Source to S-Video, Composite or Component is powered and
	"No S-Video input signal", or		playing video media.
	"No Composite input signal", or	•	Check whether the signal cable is plugged in properly. Re-plug the signal cable if
	"No Component input signal"		necessary.
	appears	•	Reset the computer or video player.

The picture does not fill the	The picture cannot fill the	•	Due to different video formats (aspect ratio) of DVDs, the monitor may display in full
entire screen.	height or width of the screen		screen.
		•	Run the built-in diagnostics.

NOTE: When choosing DVI-D mode, the Auto Adjust function will not be available.

Specific Symptoms	What You Experience		Possible Solutions
USB interface is not working	USB peripherals are not	•	Check that your monitor is turned ON.
	working	•	Reconnect the upstream cable to your computer.
		•	Reconnect the USB peripherals (downstream connector).
		•	Switch off and then turn on the monitor again.
		•	Reboot the computer.
		•	Some USB devices like external portable HDD require higher electric current; connect the
			device directly to the computer system.

High Speed USB 2.0 interface is	High Speed USB 2.0	•	Check that your computer is USB 2.0-capable.
slow.	peripherals working slowly or	•	Some computers have both USB 2.0 and USB 1.1 ports. Ensure that the correct USB port
	not working at all		is used.
		•	Reconnect the upstream cable to your computer.
		•	Reconnect the USB peripherals (downstream connector).
		•	Reboot the computer.

Common Symptoms	What You Experience		Possible Solutions
No Sound	No power to Soundbar - the	•	Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if
	power indicator is off		the power indicator (Blue LED) on the front of the Soundbar is illuminated.
		•	Confirm that the power cable from the Soundbar is plugged into the adapter.

No Sound	Soundbar has power - power	•	Plug the audio line-in cable into the computer's audio out jack.
	indicator is on	•	Set all Windows volume controls to their maximum
		•	Play some audio content on the computer (i.e. audio CD, or MP3).
		•	Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
		•	Clean and reseat the audio line-in plug.
		•	Test the Soundbar using another audio source (i.e. portable CD player).

Distorted Sound	Computer's sound card is used	•	Clear any obstructions between the Soundbar and the user.
	as the audio source	•	Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
		•	Set all Windows volume controls to their midpoints.
		•	Decrease the volume of the audio application.
		•	Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
			setting.
		•	Clean and reseat the audio line-in plug.
		•	Troubleshoot the computer's sound card.
		•	Test the Soundbar using another audio source (i.e. portable CD player).