DeLonghi HKKMDI003 Problems To Be Resolved Before Calling The Service Center, appliance, When the

is pressed, the appliance

19 PROBLEMS TO BE RESOLVED BEFORE CALLING THE SERVICE CENTER

If the appliance is not working and an alarm light is on, the causes of the malfunction can be identified and resolved by referring to section 18.

If, on the other hand, no alarm light is on, run the following checks before calling the service center.

PROBLEM					CAUSE		SOLUTION
The coffee is not hot				•	The cups have not been preheated.	•	Heat the cups by rinsing them in hot water or leaving them
							for at least 20 minutes on the cup warmer tray on the lid
							(see tip, section 5 and note 3, section 6).
				•	The infuser is too cold	•	Heat the infuser by pressing the	button before mak-
							ing the coffee (fig. 13, see note 3, section 6).
The coffee is not creamy				•	The coffee is ground too coarsely	• Turn the grinding regulator one click counterclockwise (see
enough							section 8).
				•	Wrong type of coffee is being used.	•	Use a type of coffee for espresso coffee makers.
The coffee runs out too •					The coffee is ground too finely.	• Turn the grinding regulator one click clockwise (see section
slowly.							8).
The coffee runs out too •					The coffee is ground too coarsely.	•	Turn the grinding regulator one click counterclockwise (see
quickly.							section 8).
The coffee does not come •					The spout holes are blocked.	•	Scrape off the dry coffee residues with a needle (fig. 27).
out of one of the spouts.
When coffee beans are
being used and the			,	•	The ground coffee may be blocked in	•	Remove the ground coffee inside the funnel using a knife
or	,	button	is		the funnel.		(see section 9 - note 5). Then clean the infuser and the
pressed,	the	appliance					inside of the appliance (see description in section 15.2).
does not	deliver coffee,
but only water.
When the		button •			The appliance is not plugged in.	•	Check that the power cable is plugged into the outlet.

does not turn on.
The infuser cannot be	• The appliance is on. The infuser can •				Turn the appliance off and remove the infuser (see section
		only be removed if the appliance is off.			15.2). IMPORTANT: the infuser can only be removed if
removed for cleaning.					the appliance is off. Attempting to remove the infuser
					when the appliance is on may cause serious damage.
Ground coffee is being	• Too much ground coffee has been •				Remove the infuser and thoroughly clean the inside of the
		added.			appliance, as described in section 15.2. Repeat the operation
used (not beans) and the •		The	button has not been pressed	•	using a maximum of 1 measuring scoop of ground coffee.
appliance does not deliv-		and the appliance has used both the			Thoroughly clean the inside of the appliance, as described in
		ground coffee added and the coffee			section 15.2. Repeat the operation, first pressing the
er the coffee.
		ground by the mill			button as described in section 9.
	•	Ground coffee has been added when		•	Remove the infuser and thoroughly clean the inside of the
		the appliance is off.			appliance, as described in section 15.2. Repeat the oper-
					ation, but switch the appliance on first.

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