Reference

Troubleshooting

Problem

Cause

 

Action

See

 

Page

 

 

 

 

No sound is produced when I

1. The VOLUME controller is set to

1.

Rotate the VOLUME controller more

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press a keyboard key.

“MIN”.

 

towards “MAX”.

 

 

2. Headphones or an adaptor plug is

2. Disconnect whatever is connected to the

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plugged into one of the PHONES

 

PHONES jacks.

 

 

jacks.

 

 

 

 

3. MIDI Local control is turned off.

3.

Turn on the Local control setting.

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The pitch of the digital piano

1. The digital piano’s key setting is

1.

Change the key setting to “0”, or turn digital

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is off.

something other than “0”.

 

piano power off and then back on again.

 

 

2. Digital piano tuning is incorrect.

2.

Adjust digital piano tuning, or turn the digital

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piano off and then back on again.

 

 

3. Octave shift is enabled.

3.

Change the octave shift setting to 0.

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4. A non-standard temperament setting

4. Change the temperament setting to

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is being used.

 

“00:Equal”, which is the standard modern

 

 

 

 

tuning.

 

Tones and/or effects sound

The “Back up” feature is turned on.

Turn off “Back up”. Next, turn power off and

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strange. Turning power off

 

then back on again.

 

and then back on again does

 

 

 

 

not eliminate the problem.

 

 

 

 

Example: Note intensity does

 

 

 

 

not change even though I

 

 

 

 

alter key pressure.

 

 

 

 

I cannot transfer data after

–

1. Check to make sure that the USB cable is

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connecting the digital piano

 

 

connected to the digital piano and

 

to a computer.

 

 

computer, and that the correct device is

 

 

 

 

selected with your computer’s music

 

 

 

 

software.

 

 

 

2. Turn off the digital piano and then exit the

 

 

 

 

music software on your computer. Next,

 

 

 

 

turn the digital piano back on and then

 

 

 

 

restart the music software on your

 

 

 

 

computer.

 

 

 

 

 

It takes a long time before I

Digital Piano memory data was

It takes about 20 seconds after you turn on

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can use the Digital Piano after

corrupted because a data transfer

power to perform the memory format

 

I turn it on.

operation with a computer was in

operation. Wait until the format operation is

 

 

progress the last time you turned off the

complete. Note that you should take care to

 

 

piano. When this happens, the Digital

avoid turning off the Digital Piano while a data

 

 

Piano performs a memory format

transfer operation with a computer is in

 

 

operation the next time you turn it on.

progress.

 

 

You cannot perform any other operation

 

 

 

 

while a format operation is in progress.

 

 

 

A tone’s quality and volume

This is an unavoidable result of the digital sampling process,* and does not indicate malfunction.

sounds slightly different

* Multiple digital samples are taken for the low range, middle range, and high range of the original

depending where it is played

musical instrument. Because of this, there may be very slight differences in tonal quality and

on the keyboard.

volume between sample ranges.

 

 

 

When I press a button, the

This happens when the sounds of multiple parts are sounding at the same time while using layer,

note that is sounding cuts out

using the Duet Mode, playing back a built-in tune, recording, etc. Pressing a button when one of

momentarily or there is a

these conditions exists will cause the effect setting that is built into the tone to change automatically,

slight change in how effects

which causes notes to cut out momentarily or causes a slight change in how effects are being

are applied.

applied.

 

 

 

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