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Others

Others

Troubleshooting

If the unit does not perform properly when operated as instructed in this Operating Instruction, check the unit, consulting the following checklist.

Problem

 

Solution

 

Page

No power

 

- Check if the AC cord is properly connected.

 

–

 

 

- Unplug the AC cord once, and wait for 5-10 seconds and then plug it

 

–

 

 

in again.

 

 

 

 

 

 

 

No sound or picture

 

- Check if the connected display device is turned on.

 

–

 

 

- Check the HDMI connection. (Check the status of the HDMI related

10

 

 

indications.)

 

 

 

 

- Check the RCA audio/video cable connections.

10, 13

 

 

- Check if the pure direct mode is set to “Video Off” or “All Off”. If it is

23

 

 

the case, set it to “Display Off” or “Normal”.

 

 

 

 

- Check whether the connected display device or other device supports

12

 

 

HDCP. (This unit will not output a video signal unless the other device

 

 

 

 

supports HDCP.)

 

 

 

 

- Check whether the output format of this unit (HDMI FORMAT)

10,30,31

 

 

matches the supported input format of other connected device.

 

 

 

 

- Check if the “HDMI Deep Color” is set to “Auto”. If it is the case, set it to

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“Off”.

 

 

 

 

- Check if the “I/P Direct” is set to “On”. If it is the case, set it to “Off”.

31

 

 

 

 

 

Distorted picture

 

- Sometimes a small amount of picture distortion may appear.

 

–

 

 

This is not a malfunction.

 

 

 

 

- Connect this unit directly to the TV. If the RCA audio/video cables are

10

 

 

connected to a VCR, pictures may be distorted due to the copy

 

 

 

 

protection system.

 

 

 

 

 

 

Completely distorted picture or

 

- Make sure the disc is compatible with this unit.

4

black/white picture with BD/DVD

 

 

 

 

 

 

 

 

 

No sound or distorted sound

 

- Adjust the volume.

 

–

 

 

- Check that the speakers are connected correctly.

10,12,13

 

 

- Check the HDMI connections.

10

 

 

- Check the “Audio” settings.

32,33

 

 

 

 

Picture freezes momentarily during

 

- Check the disc for fingerprints/scratches and clean with a soft cloth

4

playback

 

wiping from center to edge.

 

 

 

 

- Clean the disc.

4

Disc cannot be played back

 

- Clean the disc.

4

 

 

- Ensure the disc label is facing up.

14

 

 

- Check if the disc is defective by trying another disc.

 

–

 

 

- Cancel the ratings control or change the control level.

36

 

 

- Insert a correct disc that can be played back on this unit.

4

Problem

 

Solution

 

Page

Buttons do not work or the unit

 

- To completely reset the unit, unplug the AC cord from the AC outlet

 

–

stops responding

 

for 5-10 seconds.

 

 

 

 

 

 

The unit does not respond to some

 

- Operations may not be permitted by the disc.

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operating commands during

 

Refer to the instructions of the disc.

 

 

playback

 

 

 

 

 

 

 

 

The unit cannot read BD/DVD/CD

 

- Condensation ? (Let sit 1 or 2 hours)

3

 

 

- You are attempting to play a disc other than one with one of the

4

 

 

marks on page 4.

 

 

 

 

- Wipe the dirt off the disc or replace the disc.

4

 

 

 

 

Angle does not switch

 

- The angle cannot be switched for BD/DVD which do not contain

19

 

 

multiple angles. In some cases multiple angles are only recorded for

 

 

 

 

specific scenes.

 

 

 

 

 

 

Playback does not start when the

 

- Check the “Ratings” setting.

36

title is selected

 

 

 

 

 

 

 

 

The password for rating level has

 

- Enter the default password “4737”, then your forgotten password will

36

been forgotten

 

be cleared.

 

 

 

 

 

 

 

Note

•Some functions are not available in specific modes, but this is not a malfunction. Read the description in this Operating Instructions for details on correct operations.

•Some functions are prohibited on some discs.

SD Memory Card cannot be read.

- The format of the card does not match to this unit or the card is not

–

 

compatible.

 

No return to start-up screen when

- Reset this unit by turning it off, then on again.

–

disc is removed

 

 

The unit does not respond to the remote control

- Aim the remote control directly at infrared sensor window on the front

6

of the unit.

 

- Reduce the distance to infrared sensor window.

–

- Replace the batteries in the remote control.

6

- Re-insert the batteries with their polarities (+/- signs) as indicated.

6

- Make the signal code of the remote control match to the signal code

6

of the unit.

 

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