REPLACEMENT PARTS
Note: Use only original replacement parts. This will protect your warranty coverage for parts replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product. If they canʼt supply original replacement part(s), call DESA Heating Productsʼ Technical Service Department at
When calling DESA Heating Products, have ready
•your name
•your address
•model and serial numbers of your heater
•how heater was malfunctioning
•purchase date
Usually, we will ask you to return the part to the factory.
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product. If they canʼt supply original replacement part(s), call DESA Heating Products at
When calling DESA Heating Products, have ready
•model number of your heater
•the replacement part number
TROUBLESHOOTING
WARNING: Turn off appliance and let cool before servicing. Only a qualified service person should service and repair heater.
OBSERVED PROBLEM POSSIBLE CAUSE | REMEDY |
Fireplace turns off and will not turn on
1.Fireplace has overheated and safety devise has cause thermal switch to disconnect or home circuit breaker has opened
1.Reset switch by turning main power switch off and waiting 5 minutes then turning it back on
Flame is not moving | 1. | Loose wiring | 1. | Inspect wiring for loose con- |
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| nections |
| 2. | Flame motor defective | 2. | Call a qualified service techni- |
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| cian to replace flame motor |
Dim or poorly visible flame | 1. | Bulb(s) are burnt out | 1. | Inspect bulbs and replace if |
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| necessary |
| 2. | Wiring is loose | 2. | Inspect wiring for loose con- |
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| nections and repair or replace |
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| if necessary |
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Log set and/or ember is not | 1. | Bulb(s) are burnt out | 1. | Inspect bulbs and replace if |
glowing |
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| necessary |
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Flame sputters | 1. | Flame motor is defective | 1. | Call a qualified service techni- |
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| cian to replace flame motor |
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Remote control does not work | 1. | Low batteries | 1. | Replace AA batteries in re- |
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| mote control |
| 2. | Unit switch and/or wall | 2. | Turn off main power switch |
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| switch in ON position |
| (see Figure 4) |
www.desatech.com | 11 |
