TROUBLESHOOTING
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TROUBLESHOOTING
Continued
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | ||||
Burner does not light after pilot is lit | 1. | Burner orifice clogged | 1. | Clean burner (see Cleaning and Mainte- | ||
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| nance, page 27) or replace burner orifice | |
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| 2. | Inlet gas pressure is too low | 2. | Contact local propane/LP or natural gas | |
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| 3. | Thermopile leads disconnected or im- | 3. | Reconnect leads to TP & TPTH termi- | |
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| properly connected |
| nals on control valve | |
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| 4. | Thermopile is defective | 4. | Replace thermopile | |
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Delayed ignition burner | 1. | Manifold pressure is too low | 1. | Contact local propane/LP or natural gas | ||
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| 2. | Burner porting or orifice clogged | 2. | Clean burner (see Cleaning and Mainte- | |
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| nance, page 27) or replace burner orifice | |
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Burner backfiring during combustion | 1. | Burner orifice is clogged or damaged | 1. | Clean burner (see Cleaning and Mainte- | ||
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| nance, page 27) or replace burner orifice | |
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| 2. | Damaged burner | 2. | Replace damaged burner | |
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| 3. | Gas regulator defective | 3. | Replace gas control | |
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Slight smoke or odor during initial opera- | 1. | Residues from manufacturing processes | 1. | Problem will stop after a few hours of | ||
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| and logs curing |
| operation | ||
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Heater produces a whistling noise when | 1. | Turning gas control knob to HI position | 1. | Turn gas control knob to LO position | ||
burner is lit |
| when burner is cold |
| and let warm up for a minute | ||
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| 2. | Air in gas line | 2. | Operate burner until air is removed from | |
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| line. Have gas line checked by local | |
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| propane/LP or natural gas company | |
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| 3. | Dirty or partially clogged burner orifice | 3. | Clean burner (see Cleaning and Main- | |
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| tenance, page 27) or replace burner | |
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| orifice | |
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Glass soots | 1. | Debris around burner air mixer | 1. | Inspect the opening at the base of the | ||
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| burner by removing log/grate assem- | |
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| bly to see that it is NOT packed with | |
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| any type of material [see Installing | |
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| Brick Liner Models BL36DA(SA) and | |
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| BL36DHA(SA)] for log/grate removal | |
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| 2. | Improper vent configuration | 2. | Check vent configureation specifications | |
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| (see Venting Installation Instructions, | |
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| page 7) | |
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Fireplace produces a clicking/ticking noise | 1. | Metal expanding while heating or con- | 1. | This is common. If noise is excessive, | ||
just after burners are lit or shut off |
| tracting while cooling |
| contact qualified service person | ||
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Remote does not function | 1. | Battery is not installed or battery power | 1. | Replace | ||
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| is low |
| remote control | |
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