TROUBLESHOOTING
Continued
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | |||
|
|
|
|
|
|
Heater produces a whistling noise | 1. | Turning gas control knob to | 1. | Turn gas control knob to LO | |
when burner is lit |
| HI position when burner is |
| position and let warm up for | |
| 2. | cold | 2. | a minute | |
| Air in gas line | Operate burner until air is | |||
|
|
|
| removed from line. Have gas | |
|
|
|
| line checked by local propane/ | |
| 3. | Dirty or partially clogged | 3. | LP or natural gas company | |
| Clean burner (see Cleaning | ||||
|
| burner orifice |
| and Maintenance, page 31) | |
|
|
|
| or replace burner orifice | |
|
|
|
|
|
|
Glass soots | 1. | Debris around burner air | 1. | Inspect the opening at the base | |
|
| mixer |
| of the burner by removing log/ | |
|
|
|
| grate assembly to see that it is | |
|
|
|
| NOT packed with any type of | |
|
|
|
| material [see Installing Brick | |
|
|
|
| Liner Models BL42DA(SA) | |
|
|
|
| and BL42DHA(SA), page 26] | |
| 2. | Improper vent configuration | 2. | for log/grate removal | |
| Check vent configuration speci- | ||||
|
|
|
| fications (see Venting Installa- | |
|
|
|
| tion Instructions, page 9) | |
|
|
|
|
|
|
Fireplace produces a clicking/ | 1. | Metal expanding while heating | 1. | This is normal. If noise is | |
ticking noise just after burners |
| or contracting while cooling |
| excessive, contact qualified | |
are lit or shut off |
|
|
| service person | |
|
|
|
|
|
|
Remote does not function | 1. | Battery is not installed or bat- | 1. | Replace | |
|
| tery power is low |
| receiver and | |
|
|
|
| control |
|
Fireplace shuts off in use | 1. | High or gusting winds | 1. | Fireplace has been tested for | |
|
|
|
| up to 40 mph winds. However, | |
|
|
|
| extreme conditions may oc- | |
|
|
|
| cur. See Lighting Instructions | |
| 2. | Low line pressure | 2. | on page 27 | |
| Contact local propane/LP or | ||||
| 3. | Pilot is partially clogged | 3. | natural gas company | |
| Clean pilot (see Cleaning and | ||||
| 4. | Inner vent pipe leaking ex- | 4. | Maintenance, page 31) | |
| Locate and correct all leaks | ||||
|
| haust gasses into system |
| (see Checking Gas Connec- | |
| 5. | Glass too loose and air tight | 5. | tions, page 23) | |
| Tighten glass | ||||
|
| gasket leaks in corners after |
|
|
|
| 6. | usage | 6. | Replace faulty component | |
| Bad thermopile or thermo- | ||||
| 7. | couple | 7. | Check for proper installation | |
| Improper vent cap installation | ||||
|
|
|
| and freedom from debris or | |
|
|
|
| blockage | |
www.desatech.com | 35 |
