OWNER’S MANUAL
TROUBLESHOOTING
Note: For additional help, visit DESA International’s Technical Service web site at www.desatech.com.
Note: All troubleshooting items are listed in order of operation.
WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater.
CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/ pilot unit.
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | ||
When ignitor button is pressed in there is no | 1. | Ignitor electrode positioned wrong | 1. | Replace ignitor |
spark at ODS/pilot | 2. | Ignitor electrode broken | 2. | Replace ignitor |
| 3. | Ignitor electrode not connected to ignitor | 3. | Reconnect ignitor cable |
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| cable |
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| 4. | Ignitor cable pinched or wet | 4. | Free ignitor cable if pinched by any |
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| metal or tubing. Keep ignitor cable dry |
| 5. | Piezo ignitor nut is loose | 5. | Tighten nut holding piezo ignitor to |
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| heater cabinet. Nut is located inside |
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| heater cabinet at top |
| 6. | Broken ignitor cable | 6. | Replace ignitor cable |
| 7. | Bad piezo ignitor | 7. | Replace piezo ignitor |
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When ignitor button is pressed and control | 1. | Gas supply turned off or equipment | 1. | Turn on gas supply or open equipment |
knob is pressed in and turned to the PILOT |
| shutoff valve closed |
| shutoff valve |
position, there is spark at ODS/pilot but no | 2. | Control knob not in PILOT position | 2. | Turn control knob to PILOT position |
ignition | 3. | Control knob not pressed in while in | 3. | Press in control knob while in PILOT |
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| PILOT position |
| position |
| 4. | Air in gas lines when installed | 4. | Continue holding down control knob. |
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| Repeat igniting operation until air is |
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| removed |
| 5. | Depleted gas supply | 5. | Contact local propane/LP gas company |
| 6. | ODS/pilot is clogged | 6. | Clean ODS/pilot (see Cleaning and |
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| Maintenance, page 12) or replace ODS/ |
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| pilot assembly |
| 7. | Gas regulator setting is not correct | 7. | Replace gas regulator |
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ODS/pilot lights but flame goes out when | 1. | Control knob not fully pressed in | 1. | Press in control knob fully |
control knob is released | 2. | Control knob not pressed in long enough | 2. | After ODS/pilot lights, keep control |
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| knob pressed in 10 seconds |
| 3. | Equipment shutoff valve not fully open | 3. | Fully open equipment shutoff valve |
| 4. | Thermocouple connection loose at | 4. | Hand tighten until snug, then tighten 1/ |
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| control valve |
| 4 turn more |
| 5. | Pilot flame not touching thermocouple, | 5. | A) Contact local propane/LP gas |
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| which allows thermocouple to cool, |
| company |
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| causing pilot flame to go out. This |
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| problem could be caused by one or both |
| B) Clean ODS/pilot (see Cleaning and |
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| of the following: |
| Maintenance, page 12) or replace ODS/ |
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| A) Low gas pressure |
| pilot assembly |
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| B) Dirty or partially clogged ODS/pilot |
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| 6. | Thermocouple damaged | 6. | Replace thermocouple |
| 7. | Control valve damaged | 7. | Replace control valve |
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| www.desatech.com |
| Continued |
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