LG Electronics 32LD343H, 42LD343H, 37LD343H, 26LD343H, 32LD333H, 37LD333H General Troubleshooting

Troubleshooting

General Troubleshooting

Some Quick and Easy Tips for Resolving Problems

Symptom Possible Cause(s) Possible Solution(s)

Software Problems

When direct enter channel number, “No Signal” appears.

Channel not included in channel lineup in internal TV controller (PTC).

After 2-5-5 + MENU, only channels included in the TV PTC will appear. If a channel is available, it can be added to channel lineup. If it is not available, the “No Signal” mes- sage appears on the TV screen.

Power

No power.

See troubleshooting flow chart on following page.

Display Panel Picture

No picture.	Display panel is turned off.	•	Turn TV ON.
		•	Power failure?
	Antenna/cable not connected.	Connect antenna/cable signal to TV
	Connections incorrect.	Check connections on TV
	MPI not connected.	If applicable, connect MPI cable to MPI device.
	Encrypted program.	Try another channel.
	Wrong tuning band.	Adjust Installer Menu settings.

Erratic Operation

Installer Menu setup.

Wrong Installer Menu settings.

Adjust Installer Menu settings as required.

Installer Remote

Remote doesn’t work.	Remote not in TV Mode.	Use MODE key to select “TV”; puts remote into TV Mode.
	Not aimed at IR remote sensor.	Point remote at IR receiver on TV.
	Remote too far from IR sensor.	Move remote closer to IR receiver on TV or darken room.
	MPI not connected.	If applicable, connect MPI cable to MPI device.
	IR path to TV’s receiver obstructed.	Remove obstructions.
	Weak batteries.	Replace batteries.
	Wrong battery polarity.	Check that “+” and “-” match in battery compartment.
	Too much light in room.	Dim room light.
	Wrong Installer Remote.	Requires compatible Installer Remote. Contact your LG
		dealer.
Picture Reception

Normal picture, poor or no sound.

Audio muted.	Press MUTE or use Volume Up key to increase sound level.
Broadcast problem.	Try a different channel.

Note: For other problems not caused by the TV, refer to the other devices’ operating guide(s).

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