TROUBLESHOOTING
Continued
WARNING: If you smell gas
•Shut off gas supply.
•Do not try to light any appliance.
•Do not touch any electrical switch; do not use any phone in your building.
•Immediately call your gas supplier from a neighbor’s phone. Fol- low the gas supplier’s instructions.
•If you cannot reach your gas supplier, call the fire department.
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | |||
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Fireplace produces unwanted | 1. Gas leak. See Warning | 1. | Locate and correct all leaks (see | ||
odors |
| statement above |
| Checking Gas Connections, | |
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| page 23) |
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Fireplace shuts off in use | 1. High or gusting winds | 1. | Fireplace has been tested for up to | ||
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| 40mph winds. However, extreme | |
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| conditions may occur. See Lighting | |
| 2. | Low line pressure | 2. | Instructions on page 27 | |
| Contact local propane/LP or natu- | ||||
| 3. | Pilot is partially clogged | 3. | ral gas company | |
| Clean pilot (see Cleaning and | ||||
| 4. | Inner vent pipe leaking | 4. | Maintenance, page 31) | |
| Locate and correct all leaks (see | ||||
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| exhaust gasses into system |
| Checking Gas Connections, | |
| 5. | Glass too loose and air tight | 5. | page 23) | |
| Tighten glass | ||||
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| gasket leaks in corners after |
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| 6. | usage | 6. | Replace faulty component | |
| Bad thermopile or thermo- | ||||
| 7. | couple |
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| Improper vent cap installa- 7. Check for proper installation and | ||||
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| tion |
| freedom from debris or blockage | |
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Gas odor even when control | 1. Gas leak. See Warning | 1. | Locate and correct all leaks (see | ||
knob is in OFF position |
| statement above |
| Checking Gas Connections, | |
| 2. | Control valve defective | 2. | page 23) | |
| Replace control valve | ||||
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Gas odor during combustion | 1. Gas leak. See Warning | 1. | Locate and correct all leaks (see | ||
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| statement above |
| Checking Gas Connections, | |
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| page 23) |
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Dark residue on logs or inside | 1. Air holes at burner inlet | 1. | Clean out air holes at burner inlets. | ||
of fireplace | 2. | blocked | 2. | Periodically repeat as needed | |
| Burner flame holes blocked | Remove blockage or replace | |||
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| burner | |
| Improper venting or exces- 3. Have the vent system inspected, | ||||
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| sive blockage |
| including the termination cap. | |
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| Remove any restrictions or | |
| 4. | Excessive amounts of em- | 4. | obstruction | |
| Clear excess embers until a mini- | ||||
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| bers and pan material |
| mum gap of 1/2" remains under | |
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| the grate | |
36 | www.desatech.com |
