What this limited warranty does not cover

This limited warranty does not apply to products that have been repaired (except by Dimplex or its authorized service representatives) or otherwise altered. This limited warranty does further not apply to defects resulting from misuse, abuse, accident, neglect, incorrect installation, improper maintenance or handling, or operation with an incorrect power source.

What you must do to get service under this limited warranty

Defects must be brought to the attention of Dimplex Technical Service by contacting Dimplex at 1-888-DIMPLEX (1-888-346-7539), or 1367 Industrial Road, Cambridge Ontario, Canada N1R 7G8. Please have proof of purchase, catalogue/model and serial numbers available when calling. Limited warranty service requires a proof of purchase of the product.

What Dimplex will do in the event of a defect

In the event a product or part covered by this limited warranty is proven to be defective in material or workmanship during (i) the 2 year limited warranty period for products other than fireplace surrounds (mantels) and trims, and (ii) the 1 year limited warranty period for surrounds (mantels) and trims, you have the following rights:

Dimplex will in its sole discretion either repair or replace such defective product or part without charge. If Dimplex is unable to repair or replace such product or part, or if repair or replacement is not commercially practicable or cannot be timely made, Dimplex may, in lieu of repair or replacement, choose to refund the purchase price for such product or part.

Limited warranty service will be performed solely by dealers or service agents of Dimplex authorized to provide limited warranty services.

For products other than surrounds (mantels) and trims, this 2 year limited warranty entitles the purchaser to on-site or in-home warranty services. Accordingly, Dimplex will be responsible for all labour and transportation associated with repairing or replacing the product or part except as follows: (i) charges which may be levied for travel costs incurred to travel to the purchaser's site where the product is located if the purchaser's site is beyond 30 miles (48 km) from the closest service depot of Dimplex's dealer or service agent; and (ii) the purchaser is solely responsible for providing clear access to all serviceable parts of the product.

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Dimplex Optiflame Electric Fireplace manual What this limited warranty does not cover
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Optiflame Electric Fireplace specifications

The Dimplex Optiflame Electric Fireplace is an innovative heating solution that combines cutting-edge technology with striking aesthetics. Designed for those who crave the ambiance of a traditional fireplace without the need for wood or gas, the Optiflame series stands out for its realistic flame effects and energy-efficient heating capabilities.

One of the most noteworthy features of the Dimplex Optiflame is its patented flame technology. Unlike traditional electric fireplaces that often feature simple light bulbs for flame simulation, the Optiflame uses unique LED lighting combined with a holographic projection system. This creates a mesmerizing and lifelike flame effect that can be enjoyed year-round, even when the heating element is turned off. The adjustable brightness levels allow users to customize the flame intensity, making it suitable for any mood or occasion.

In addition to its visual appeal, the Dimplex Optiflame is equipped with powerful heating technology. The units typically incorporate a fan-forced heater that provides supplemental warmth, making it ideal for chilly rooms or cozy evenings. With a heating capacity ranging from 750 to 1500 watts, users can easily adjust the temperature to meet their specific needs, ensuring comfort during colder months.

Installation is another highlight of the Dimplex Optiflame. These electric fireplaces are designed to be versatile and can be mounted on walls, inserted into existing fireplaces, or used as freestanding units. This flexibility means that homeowners can enhance their living space without the complexities of traditional fireplace installation. The lightweight design makes it easy to relocate and reposition the fireplace if needed.

Safety features are paramount in the design of the Dimplex Optiflame. The units typically come with an automatic shut-off function to prevent overheating, ensuring peace of mind for families with children or pets. Moreover, the exterior of the fireplace remains cool to the touch, significantly reducing the risk of burns.

With a combination of modern technology, safety, and aesthetic beauty, the Dimplex Optiflame Electric Fireplace is an excellent choice for anyone looking to enhance their home with the charm of fire. Its efficiency and design make it a top pick for individuals who appreciate the balance of style and practicality in their living spaces. Whether you are seeking warmth, ambiance, or a striking centerpiece for your room, the Dimplex Optiflame delivers on every front.
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