3.Before calling service
Check this list of symptoms and suggested steps before you request service.
D Note: Familiarize yourself with the commercial features described in the TV installation setup.The effects of several of these features, if not thoroughly understood, might appear as faulty operation.
| Symptoms | Suggested steps |
Installation | TV does not respond to | Check the button on the left hand side of the remote control |
| commands of the Setup | must be in the SETUP location (see Accessing the setup |
| Remote Control | menu on page 14). |
|
|
|
| TV does not respond | Check if YES is selected in the REMOTE CONTROL |
| to the Guest Remote | LOCK feature (see Specifying the security options on page |
| Control | 24). Select NO if YES is selected. |
|
|
|
| Unable to enter Setup | Use the Green Remote Control (RC2573GR) to access the |
| menu via Guest Remote | Setup menu and reset the SECURITY setting (see Specifying |
| Control | the security options on page 24). |
Picture | No picture | Check that the antenna / cable is connected properly at the |
|
| back of the TV. |
|
| Check picture adjustments (brightness, contrast, colour, tint). |
|
| Check Tuning Mode setting (Air / Cable). |
|
| Possible TV station problem.Try another channel. |
|
| Ensure VIDEO is not selected in the MUTE feature of the |
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| CHANNEL INSTALL menu (see Selecting the Mute |
|
| Source on page 18). |
| Double image / “ghost” | Check antenna, cable or |
| image |
|
|
|
|
| Snowy / noisy picture | Check antenna, cable and /or |
|
| connections. Ensure that they are properly connected. |
|
|
|
Power | No power | Ensure that the TV's AC power cord is plugged into the main |
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| socket and to your TV. If there is still no power, disconnect the |
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| plug.Wait for 60 seconds and |
|
| again. |
|
|
|
| TV switches off by itself | Check ESP (Energy Saving Programmability) setting in TV |
|
| installation / setup (see Configuring the control options on |
|
| page 27. |
| TV cannot be switched | Ensure FORCED ON is not selected in the POWER |
| off | ON feature of the SWITCH ON / OSD menu (see |
|
| Specifying the configuration when switching on TV on page |
|
| 23). |
5
