21
44.. TTrroouubbllee SShhoooottiinngg This section will guide you to solve abnormal situations if you cannot access into the
Internet after installing the router and finishing the web configuration. Please follow
sections below to check your basic installation status stage by stage.
¾ Checking if the hardware status is OK or not.
¾ Checking if the network connection settings on your computer are OK or not.
¾ Pinging the router from your computer.
¾ Checking if the ISP settings are OK or not.
¾ Backing to factory default setting if necessary.
If all above stages are done and the router still cannot run normally, it is the time for you
to contact your dealer for advanced help.
4
4.
.1
1
C
Ch
he
ec
ck
ki
in
ng
g
I
If
f
t
th
he
e
H
Ha
ar
rd
dw
wa
ar
re
e
S
St
ta
at
tu
us
s
I
Is
s
O
OK
K
o
or
r
N
No
ot
t
Follow the steps below to verify the hardware status.
1. Check the power line and WLAN/LAN cable connections.
Refer to “2.1 Hardware Installation” for details.
2. Turn on the router. Make sure the ACT LED blink once per second and the
correspondent LAN LED is bright.
ACT
LAN
QoS
WLAN
Firewall
ADSL2+
1
2
3
4
3. If not, it means that there is something wrong with the hardware status. Simply back
to “2.1 Hardware Installation” to execute the hardware installation again. And
then, try again.
4
4.
.2
2
C
Ch
he
ec
ck
ki
in
ng
g
I
If
f
t
th
he
e
N
Ne
et
tw
wo
or
rk
k
C
Co
on
nn
ne
ec
ct
ti
io
on
n
S
Se
et
tt
ti
in
ng
gs
s
o
on
n
Y
Yo
ou
ur
r
C
Co
om
mp
pu
ut
te
er
r
I
Is
s
O
OK
K
o
or
r
N
No
ot
t
Sometimes the link failure occurs due to the wrong network connection settings. After
trying the above section, if the link is stilled failed, please do the steps listed below to
make sure the network connection settings is OK.