Troubleshooting, Problem/Error Message Solution

Troubleshooting

Review the following possible solutions if you encounter a problem while using your label maker.

	Problem/Error Message			Solution

	No display			• Ensure the label maker is turned on.
	No display			• Replace discharged batteries.
				• Replace discharged batteries.

				• Replace batteries or attach power adapter.
				• Set Contrast to higher level. See Adjusting
	Poor Print Quality			the Print Contrast.
	Poor Print Quality			• Ensure tape cassette is installed properly.
				• Ensure tape cassette is installed properly.
				• Clean the print head.
				• Replace the tape cassette.

	Poor Cutter Performance			Clean the cutter blade. See Caring for Your
	Poor Cutter Performance			Label Maker.
				Label Maker.

	Printing . . .			No action required.
	Printing . . .			Message disappears when printing is finished.
				Message disappears when printing is finished.

	Too many characters			Delete some or all of the buffer text.
	Exceeded max. number of characters			Delete some or all of the buffer text.

				Replace batteries or connect AC power adapter.

	Batteries almost discharged.
	Batteries almost discharged.

	Tape Jam			• Remove jammed label; replace tape cassette.
	Motor is stalled due to label jam.			• Clean cutter blade.

If you still need assistance, contact DYMO Customer Support at (203) 588- 2500. You can also visit the DYMO Web site at www.dymo.com.