Troubleshooting
Review the following possible solutions if you encounter a problem while using your label maker.
Problem/Error Message | Solution | |
No display | • Ensure the label maker is turned on. | |
| • | Replace discharged batteries. |
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Poor Print Quality | • Replace batteries or attach power adapter. | |
| • Ensure label cassette is installed properly. | |
| • Clean the print head. | |
| • Replace the label cassette. | |
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Poor Cutter Performance | Clean the cutter blade. See Caring for Your Label | |
| Maker. | |
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Printing | No action required. | |
| Message disappears when printing is finished. | |
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Too many characters |
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Exceeded maximum number of | Delete some or all of the buffer text. | |
characters in buffer. |
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Battery low |
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Batteries almost discharged. | Replace batteries or connect AC power adapter. | |
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Tape Jam | • Remove jammed label; replace label cassette. | |
Motor is stalled due to label jam. | • | Clean cutter blade. |
If you still need assistance, contact DYMO Customer Support. See Contacting Customer Support at the back of this User Guide to locate the contact number for your country.
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