PROBLEM SOLVING
NOTE: Turn off the switch and unplug the electrical cord before servicing.
PROBLEM | CAUSE | SOLUTION |
Motor will not start. | Electric Plug | Push plug securely into outlet. |
|
| Try another outlet. |
|
| Check circuit breaker. |
| Check Power Switch | Make sure power switch is on. |
Does not clean the carpet | Dust Cup and Filter | Empty the dust cup and clean or replace the fi lter. |
or fl oor. |
| Hint: If picking up fi ne dust, the dust cup may |
|
| not look full but a fi ne substance tends to reduce |
|
| suction when it blocks the airfl ow through the fi lter. |
| Brush Roll | Be sure dust cup is properly installed in hand vac. |
| Clean hair and thread from bristles and end cap | |
| Intake Nozzle | area. Replace brush roll if bristles are worn. |
| Remove hand vacuum from base and look for | |
|
| blockage in the air path from the fl oor nozzle to the |
|
| hand vacuum. Lay the stick vacuum fl at and use a |
|
| screwdriver to pull the blockage up and out of the |
|
| air path. Reattach the hand vacuum; turn the unit |
|
| on to clear any remaining debris. Remove hand |
|
| vacuum and recheck for additional clogs. Repeat |
|
| above steps if needed. |
No suction. | Filter | Clean or replace the fi lter. Hint: If picking up fi ne |
|
| dust, the dust cup may not look full, but a fi ne |
|
| substance tends to reduce suction when it blocks |
| Intake Nozzle | the airfl ow through the fi lter. |
| Remove hand vacuum from base and look for | |
|
| blockage in the air path from the fl oor nozzle to the |
|
| hand vacuum. Lay the stick vacuum fl at and use a |
|
| screwdriver to pull the blockage up and out of the |
|
| air path. Reattach the hand vacuum; turn the unit |
|
| on to clear any remaining debris. Remove hand |
|
| vacuum and recheck for additional clogs. Repeat |
|
| above steps if needed. |
Noise from brush roll area. | Brush Roll | Remove and clean debris from brush roll area. |
|
| Clean hair and threads from brush roll. |
Brush roll not turning. | Brush Roll | Remove and clean debris from brush roll area. |
| Power Switch | Clean hair and threads from brush roll. |
| Switch has three positions; off (O), suction only (I) | |
|
| and suction with brush roll (IIII). |
| Hand Vacuum Secured | Remove hand vacuum from base. Reinstall into |
|
| base by pushing fi rmly until hand vac locks into |
|
| place. |
How to maintain brush roll. | Brush Roll Area | Remove and clean debris from brush roll area. |
|
| Clean hair and threads from brush roll. |
|
| Do not attempt to lubricate the bearings in the |
|
| brush roll. They are permanently lubricated at the |
|
| factory. |
| Brush Roll Belt | The brush roll belt is a cogged design that should |
|
| not require replacement. |
7