Warranty Policy
•Two (2) year parts and labor warranty from defects in workmanship from purchase date as follows (except for refurbished units as specified below):
•Three (3) year parts and labor warranty from defects in workmanship for GEMR (Government, Educational,
Military, & Religious) purchases of new product only.
•Refurbished units carry a 90‐day parts and labor warranty.
•Each party will be responsible for one way shipping during the warranty period.
•A RMA (Return Merchandise Authorization) number must be issued in order to process a replacement or to authorize a return for warranty repair. Elite Screens will, at its sole option replace or repair the defective unit with a replacement *(see exceptions below) after the defective unit is received. Once the product is received, Elite Screens will send out a replacement *unit to the customer by ground service (subject to inventory availability).
•Do not return any unauthorized items to Elite Screen, as they will be refused and returned at your expense. The RMA number must be included on the outside label of your shipping box. Our warehouse is not authorized to accept returns without an RMA number on the shipping label.
•RMA numbers are valid for 45 days from the date of issue.
•Missing Parts must be reported within 7‐days of receipt. If reported after 7 days, customer will only be responsible for shipping and handling fees. If reported after 30 days of receipt, customer is responsible for cost of the parts and shipping & handling fees.
*A new or refurbished replacement will be sent out to the customer depending on the type of purchase
(New or refurbished) based on stock availability.
North America only, U.S. and Canada
For Warranty and Service requests please fill out a RMA /Service Form at:
www.elitescreens.com/warrantysupportform
Please Visit this link for full Warranty information: http://www.elitescreens.com/warranty
For Customer Service and Technical questions, please contact Elite Screens at:
Telephone: (877) 511‐1211
Fax: (562) 926‐8433
REMEMBER TO REGISTER YOUR PRODUCT AT
WWW.ELITESCREENS.COM/REGISTER
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