C H A P T E R
4
TROUBLESHOOTING
Problem | Suggestion (s) |
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No picture.
Touchmonitor does not enter power management mode.
Your touchmonitor may not be getting power. Make certain that your power strip is plugged into the wall socket and that the PC and touchmonitor are plugged in and powered on.
Test the power supply by trying different cables or a different wall outlet, or by plugging another appliance into the outlet.
If the monitor's LED is slowly flashing, the monitor is in standby mode.Push one of the keyboard keys. Check that the keyboard is properly connected to the computer.
Ensure that your computer and video card are properly configured (consult the video card documentation).
The video signal from the computer does not comply with VESA DPMS standard. Either the computer or the graphics adapter is not using the VESA DPMS power management function.
Screen flickers | The screen may seem to flicker when the refresh |
| rate is less than 75Hz. See the list of recommended |
| modes in Appendix C, page 23. |
Color defects | If your color is not uniform, degauss the |
| touchmonitor as described in Chapter 3, page 15, |
| and make sure that the touchmonitor is at least 12 |
| inches from any other electrical equipment. |
Picture appears to be ghosting.
Make certain there is a good connection between the touchmonitor and the computer.
Picture is not centered. | Read about adjusting your touchmonitor picture |
| and make the appropriate adjustments. |
