Emerson 396PVP Return of Material, 7.1General, 7.2Warranty Repair, 7.3Non-WarrantyRepair

396P + 396PVP Sensors Instruction Manual	Section 7: Return of Material
LIQ_MAN_396P_396PVP	August 2013

Section 7: Return of Material

7.1General

To expedite the repair and return of instruments, proper communication between the customer and the factory is important. Before returning a product for repair, call 1-949-757- 8500 for a Return Materials Authorization (RMA) number.

7.2Warranty Repair

The following is the procedure for returning instruments still under warranty:

1.Call Rosemount Analytical for authorization.

2.To verify warranty, supply the factory sales order number or the original purchase order number. In the case of individual parts or sub-assemblies, the serial number on the unit must be supplied.

3.Carefully package the materials and enclose your “Letter of Transmittal” (see Warranty). If possible, pack the materials in the same manner as they were received.

4.Send the package prepaid to:

Rosemount Analytical

2400 Barranca Parkway Irvine, CA 92606 Attn: Factory Repair

RMA No. ____________

Mark the package: Returned for Repair Model No. ___

7.3Non-Warranty Repair

The following is the procedure for returning for repair instruments that are no longer under warranty:

1.Call Rosemount Analytical for authorization.

2.Supply the purchase order number, and make sure to provide the name and telephone number of the individual to be contacted should additional information be needed.

3.Do Steps 3 and 4 of Section 9.2.

NOTE: Consult the factory for additional information regarding service or repair.

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