Manuals / Empire Comfort Systems / Household Appliance / Gas Heater

Empire Comfort Systems VFDR30LB, VFDR24LB Appliance produces unwanted odors, No gas to pilot

Models: VFDR18LB VFDR24LB VFDR30LB

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TROUBLESHOOTING

SYMPTOMS, POSSIBLE CAUSES AND CORRECTIONS

1.When ignitor button is pressed, there is no spark at ODS/ pilot.

a.Ignitor electrode positioned wrong - Replace pilot.

b.Ignitor electrode is broken - Replace pilot.

c.Ignitor electrode not connected to ignitor cable - Reconnect ignitor cable.

d.Ignitor cable pinched or wet. Keep ignitor cable dry - Free ignitor cable if pinched by any metal or tubing.

e.Broken ignitor cable - Replace ignitor cable.

f.Bad piezo ignitor - Replace piezo ignitor.

2.Appliance produces unwanted odors.

a.Appliance burning vapors from paint, hair spray, glues, etc.

-Ventilate room. Stop using odor causing products while heater is running.

b.Gas leak - Locate and correct all leaks.

3.Appliance shuts off during use. (Pilot and main burner are off.)

a.Not enough fresh air is available for ODS/pilot to operate

-Open window and/or door for ventilation.

b.Low line pressure - Contact local gas company.

c.ODS/pilot is partially clogged - Clean ODS/pilot.

d.Defective thermocouple - Replace pilot.

4.Appliance shuts off during use. (Pilot stays on.)

a.Low line pressure - Check line pressure to the valve.

b.Defective thermopile - Check pilot flame, check wire connections, output should be a minimum of 325 millivolts across. TH/TP and TP terminals with REMOTE/OFF/ON switch off.

5.Gas odor even when control knob is in OFF position.

a.Gas leak - Locate and correct all leaks.

b.Control valve defective - Replace control valve.

6.When ignitor button is pressed, there is spark at ODS/pilot, but no ignition.

a.Gas supply turned off or manual shutoff valve closed - Turn on gas supply or open manual shutoff valve.

b.Control knob not in PILOT position - Turn control knob to PILOT position.

c.Control knob not pressed in while in PILOT position - Press in control knob while in PILOT position.

d.Air in gas lines when installed - Continue holding down control knob. Repeat igniting operation until air is removed.

e.ODS/pilot is clogged - Replace ODS/pilot assembly or get it serviced.

f.Gas regulator setting is not correct - Replace gas regulator.

7.ODS/pilot lights but flame goes out when control knob is released.

a.Control knob not fully pressed in - Press in control knob fully.

b.Control knob not pressed in long enough - After ODS/pilot lights, keep control knob pressed in 30 seconds.

c.Manual Shutoff valve not fully open - Fully open manual shutoff valve.

d.Thermocouple connection loose at control valve - Hand tighten until snug, then tighten 1/4 turn more.

e.Pilot flame not touching thermocouple, which allows thermocouple to cool, causing pilot flame to go out. This problem could be caused by either low gas pressure or dirty or partially clogged ODS/pilot - Contact local gas company.

f.Thermocouple damaged - Replace thermocouple.

g.Control valve damaged - Replace control valve.

8.Burner does not light after ODS/pilot is lit.

a.Burner orifice clogged - Clean burner or replace main burner orifice.

b.Burner orifice diameter is too small - Replace burner orifice.

c.Inlet gas pressure is too low - Contact qualified service person.

9.If burning at main burner orifice occurs (a loud, roaring blow torch noise).

a.You must turn off burner assembly and contact a qualified service person.

b.Manifold pressure is too low - Contact local gas company.

c.Burner orifice clogged - Clean burner or replace burner orifice.

10.Logs appear to smoke after initial operation.

a.Vapors from paint or curing process of logs - Problem will stop after a few hours of operation. Run the heater with the damper open if you have one, or open a window for the first few hours.

Log heater is intended to be smokeless. Turn OFF heater and call qualified service person.

11.Heater produces a whistling noise when main burner is lit.

a.Turning control knob to HIGH position when main burner is cold - Turn control knob to LOW position and let warm up for a minute.

b.Air in gas line - Operate burner until air is removed from line. Have gas line checked by local gas company.

c.Dirty or partially clogged burner orifice - Clean burner or replace burner orifice.

12.No gas to pilot.

a.LP-regulator shut down due to inlet pressure too high - Verify LP tank regulator is installed and set at 11" to 13" w.c. Replace regulator on heater.

If the gas quality is bad, your pilot may not stay lit, the burners may produce soot and the heater may backfire when lit. If the gas quality or pressure is low, contact your local gas supplier immediately.

21565-3-0906

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Empire Comfort Systems VFDR30LB Appliance produces unwanted odors, Appliance shuts off during use. Pilot stays on
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VFDR18LB, VFDR24LB, VFDR30LB specifications

Empire Comfort Systems specializes in high-quality heating solutions, and their VFDR series, which includes the VFDR30LB, VFDR24LB, and VFDR18LB models, showcases the company’s commitment to innovation and efficiency. These vent-free gas log fireplaces are designed to provide warmth and ambiance, making them perfect for any living space.

One of the standout features of the VFDR series is the vent-free design, which allows for easy installation. These fireplaces do not require a chimney or flue, providing flexibility in placement without the need for extensive renovations. This vent-free feature enables the fireplaces to operate efficiently while releasing warmth directly into the room, making them an excellent choice for standing out in compact spaces.

The VFDR models are equipped with advanced technology, including a patented dual burner system. This unique burner design allows for a more realistic flame appearance while maximizing heat output. The result is a mesmerizing fire that enhances the ambiance of any setting. Additionally, the variable flame height control lets users adjust the intensity of the fire, providing customizability according to individual preferences.

When it comes to safety, Empire Comfort Systems has integrated several features in the VFDR series. The fireplaces include an Oxygen Depletion Sensor (ODS), which automatically turns off the burner if the oxygen levels in the room drop too low, ensuring peace of mind while using the appliance. Furthermore, the appliances are built with a safety pilot light, reinforcing their reliability and user safety.

Each model in the VFDR series comes with different heat output capabilities. The VFDR30LB provides up to 30,000 BTUs, making it suitable for larger spaces, while the VFDR24LB and VFDR18LB cater to medium and smaller areas with outputs of 24,000 and 18,000 BTUs, respectively. This versatility allows homeowners to select the perfect model based on their heating needs.

The VFDR series is also visually appealing, featuring a realistic log set and a stylish finish that complements a variety of interior designs. With a wide range of decorative options available, consumers can customize their fireplace to enhance their home’s aesthetic.

In summary, the Empire Comfort Systems VFDR30LB, VFDR24LB, and VFDR18LB models are an exceptional choice for anyone seeking a reliable, efficient, and stylish heating solution. Their vent-free design, innovative burner system, safety features, and aesthetic appeal make them standouts in the market. Whether for a cozy living room or an inviting den, these fireplaces provide the perfect combination of functionality and warmth.