England's Stove Works 10-CPM, 40-TRCPM, 49-SCHPM operation manual Problem Cause, Solution

TROUBLE-SHOOTING GUIDE

WARNING: TO AVOID ELECTRICAL SHOCK ALWAYS DISCONNECT THE UNIT FROM THE POWER SOURCE BEFORE ATTEMPTING ANY REPAIR. IF THIS GUIDE DOES NOT CORRECT THE PROBLEM CALL YOUR LOCAL DEALER OR OUR TECHNICAL SUPPORT AT 1-800-245-6489.

	Problem		Cause
1.	Auger not turning	1.	Loose set screw
		2.	Bad gear motor
		3.	Foreign matter in auger
		4.	Vacuum sensor
2. Smoke smell or dust in		1.	Improper exhaust
	house		connection
3. Room air blower not		1.	Loose sensor
	operating	2.	Bad blower
4.	Exhaust blower not	1.	Loose connection
	operating	2.	Bad blower
5. Lazy fire – Fire burns with		1.	Control board settings
	a lazy, orange flame	2.	Bad exhaust blower
	and/or fuel builds up in the	3.	Excessive pellet moisture
	burnpot. Glass may	4.	Excessive ash
	become dirty.	5.	Low quality pellets
		6.	Flue or intake is restricted.
		7.	Glass door not shut and
			sealed tightly.
		8.	Ash removal plates are
			not pushed completely in.
		9.	Exhaust fan is not running
			or stove not venting
			properly.
		10.	Moisture content above
			15%.
		11.	Blockage inside stove and
			exhaust pipes.

		12.	Feed rate is too high for
			fuel.
		13.	Inadequate combustion air
			available.
6.	Blown fuse (6 AMP)	1.	Power surge
		2.	Exposed wire
		3.	Electric motor shorting or
			bound up
7.	High pellet consumption	1.	Low quality pellets
		2.	Board out of adjustment
8.	Squeaking noise	1.	Build up in tube
		2.	Blower noise
9.	Pinging or rattling noise	1.	Foreign material
		2.	Loose set screw

Solution

1.Tighten setscrew on collar

2.Replace auger motor

3.Remove pellets and object

4.Check exhaust blower

1.Check all connections for leaks especially the exhaust blower connection; Seal with silicone, hose clamp or aluminum tape.

1.Tighten connection on sensor

2.Replace blower

1.Check connection at control board

2.Replace blower

1.Review board settings

2.Replace blower

3.Keep pellets inside

4.Clean unit

5.Use premium pellets

6.Inspect flue and intake for obstructions.

7.Adjust door handle or replace gasket if necessary.

8.Verify ash removal plates are pushed completely in.

9.Verify that exhaust fan is running and venting properly. If not, check connection and clean or replace.

10.Allow fuel to dry or mix with some wood pellets.

11.Check inside stove and exhaust pipes for blockage. Tap inside walls of Firebox, clean behind the lower access plates (located on the back inside wall, next to the burnpot); clean burnpot and Firebox vent holes above firebrick panel.

12.Reduce heat setting.

13.Outside combustion air is mandatory. (Our Part PU-OAK is acceptable).

1.Replace fuse; use surge protector

2.Check for exposed or frayed wire and loose connections

3.Check motors and blowers for obstructions or lock-up

1.Use premium fuel

2.Check control board settings

1.Remove auger and clean

2.Remove and oil blower

1.Check blower for material

2.Check impeller blower screw

*Improper installation may cause a back draft.

*NOTE: Also check for loose or cracked vacuum hose on vacuum switches (see Parts Diagram).

NOTE: Negative pressure in a home is a serious issue.

This unit must be installed with the Outside Air Kit (Part PU-OAK).

CAUTION: UNPLUG THE UNIT PRIOR TO ANY SERVICE WORK!

30

IMPORTANT! READ AND FOLLOW ALL INSTALLATION AND MAINTENANCE INSTRUCTIONS, INCLUDING

CLEANING THE UNIT AS SPECIFIED, AND REPLACING GASKETS ANNUALLY, AND PARTS AS NEEDED.

ENGLAND’S STOVE WORKS IS NOT RESPONSIBLE FOR ANY DAMAGE OR INJURY INCURRED DUE TO NEGLECT, OR DUE

TO UNSAFE INSTALLATION OR USAGE OF THIS PRODUCT. CALL TECHNICAL SUPPORT WITH QUESTIONS.