Introduction

1-10 Getting Help

the use of the windows and their associated command and menu options. Note
that if a Help button is grayed out, on-line help has not yet been implemented for
the associated window.
From the Help menu accessed from the Chassis View window menu bar, you can
access on-line help specific to the Chassis View window, as well as bring up the
Chassis Manager window for reference. Refer to Chapter 2 for information on the
Chassis View and Chassis Manager windows.
Accessing On-line Documentation
The complete suite of documents available for NetSight Element Manager can be
accessed via a menu option from the primary window menu bar: Help —>
Online Documents. If you chose to install the documentation when you installed
NetSight Element Manager, selecting this option will launch Adobe’s Acrobat
Reader and a menu file which provides links to all other available documents.
Getting Help from the Global Technical Assistance Center
If you need technical support related to NetSight Element Manager, contact the
Global Technical Assistance Center via one of the following methods:
By phone: (603) 332-9400
24 hours a day, 365 days a year
By fax: (603) 337-3075
By mail: Enterasys Networks
Technical Support
35 Industrial Way
Rochester, NH 03867
By e-mail: support@enterasys.com
NOTE
All of the online help windows use the standard Microsoft Windows help facility. If you
are unfamiliar with this feature of Windows, you can select Help from the Windows
Start menu, or Help —>How to Use Help from the primary NetSight Element
Manager window.
TIP
If you have not yet installed the documentation, the Online Docu ments option will not
be accessible from the menu file. In order to activate this option, you must run the
setup.exe again to install the documentation component. See the Installation Guide for
details.