Trouble Shooting

Problem

Possible Cause

Solution

 

 

 

The main burner does not

The gas valve may not be on.

• Check that the gas control knob is in the “ON” position.

ignite when called for.

 

 

Thermostat is not calling for

• Adjust the thermostat several degrees above ambient

 

 

heat.

temperature.

 

 

 

 

Problem with gas valve.

• Use a DC voltmeter to measure the voltage across the

 

 

TPTH and TP terminals. Main operator voltage: Open

 

 

circuit ≥ 325mV Closed circuit ≥ 100mV

 

 

• If voltage is not present, check the control circuit for

 

 

proper operation.

 

 

• If proper control system voltage is present, replace the

 

 

gas control.

 

 

 

Spark will not light the pilot

Defective piezo ignitor.

• Check connections to ignitor.

after repeatedly pressing the

 

• If ignitor connections are good but no spark, replace

spark ignitor.

 

ignitor.

 

 

 

 

Broken spark electrode.

• Check for broken ceramic insulation, replace electrode if

 

 

broken.

 

 

 

 

Misaligned spark electrode.

• If spark is not arcing from electrode to pilot, loosen the

 

 

screws on the pilot base adjust and tighten.

 

 

 

Pilot will not remain lit.

Problem with thermocouple

• Check for proper connection of the thermocouple to the

 

circuit.

rear of the valve. If loose, fully tighten.

 

 

• Check pilot for full flame impingement around

 

 

thermocouple. If flame is too small, check gas pressure,

 

 

adjust pilot rate screw, check pilot head for damage.

 

 

• Check thermocouple voltage at valve. It must be greater

 

 

than 5 mV. If low, replace thermocouple.

 

 

 

 

Air in gas line (pilot dies while

• Bleed line.

 

knob is depressed).

• Check gas line pressure.

 

 

• Contact dealer.

 

 

 

Burners will not remain lit.

Problem with thermopile

• Check gas line pressure .

 

circuit.

• Check for flame impingement on thermopile. If low, see

 

 

“Pilot will not remain lit”.

 

 

• Check thermopile for minimum of 300 mV when burner is

 

 

switched on.

 

 

• Check wiring to thermostat for breaks.

 

 

 

Flame lifting

Leak in vent pipe

• Check for leaks in vent connections.

 

 

 

 

Improper vent configuration

• Check vent configuration with manual.

 

 

 

 

Terminal may be recirculating

• Check to see if terminal is on correctly.

 

flue gases

• May need to install high wind termination cap.

 

 

• Contact dealer.

 

 

 

Glass fogs up

Normal Condition: after the appliance warms up the glass will clear.

 

**Due to additives in gas, glass may get hazy during operation** Clean as needed.

 

 

Blue Flames

Normal during start up: flames will yellow as the fireplace heats up.

 

 

 

Flames are burning “dirty” or

Flame impingement

• Check log positioning.

sooting

 

• Increase primary air by opening the venturi shutter and/

 

 

or by opening the vent restrictor.

 

 

See also “Burners will not remain lit.”

 

 

 

Remote control doesn’t work

Problem with the remote

• One or more of the batteries are dead. See remote

 

 

control instructions.

 

 

 

 

Problem with fireplace

• The on/off switch is turned to OFF.

 

 

• The gas control valve is turned to PILOT or OFF.

 

 

• The pilot has gone out.

 

 

 

30

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Enviro 50-1628 owner manual Trouble Shooting, Problem Possible Cause Solution
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50-1628 specifications

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