Problems and Solutions
If you’re having problems, this section answers some of the most common questions.
Setup Problems
Your system doesn’t recognize the scanner or the indicator light doesn’t come on.
Make sure your scanner is connected to your computer and plugged into a power source.
The New Hardware Wizard appears.
Click Cancel and follow the steps on the Start Here sheet. Be sure to disconnect the scanner before installing your software.
You are unable to install EPSON TWAIN in Windows 2000.
■In Windows 2000, don’t select
Block under Control Panel, System, Hardware, Driver Signing; select Ignore or Warn instead.
■If you see an error message or the software doesn’t install correctly on Windows 2000, you may not have software installation privileges. See your system administrator.
You cancelled the scanner software installation before it was complete, or you connected the scanner before installing the software (Windows users).
EPSON TWAIN may be incorrectly installed. See the section below for your operating system.
For Windows Me or 98 users:
Turn off the scanner and disconnect the USB or IEEE 1394 cable, then follow the installation steps on the Start Here sheet.
36 Problem Solving