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Epson 4113114-06 Disc or the CD/DVD Tray Does Not Feed Correctly, Disc Does Not Feed

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Disc or the CD/DVD Tray Does Not Feed Correctly

Disc Does Not Feed

Remove the stack of discs and make sure of the following:

❏The disc is not damaged.

❏The disc is not too old. See the instructions that came with the disc for more information.

❏The discs are not loaded above the red line in the stacker.

❏Discs may have stuck together because of incorrect transportation of the discs; therefore, discs should be separated thoroughly before loading into the stacker. Also, storing discs in the stacker for an extended period of time may cause discs to stick to each other again. If discs are stored in the stacker for an extended period of time, separate the discs again before operating the product.

❏A disc is not jammed inside the product. If it is, remove the jammed disc.

&See “Disc Jams” on page 101.

❏The ink cartridges have not reached replacement time. If a cartridge has reached its replacement time, replace it.

&See “Replacing an Ink Cartridge” on page 77.

If a disc does not feed from the input stacker:

1.Open the disc cover.

2.Remove blank discs from the stacker.

3.Fan a stack of discs to prevent them from sticking together.

4.Insert discs back in the stacker.

5.Close the disc cover.

6.Publish disc again.

If a disc does not feed from the drive tray or the printer tray.

1.Turn the power off.

2.Turn the power back on.

3.Publish disc again.

If the arm has picked up a disc:

Do not remove the disc by hand, as the arm may be damaged. To remove the disc, turn off the power and turn on the power again, and let the initializing process remove the disc.

Troubleshooting 100

Contents

Page Copyright and Trademarks Contents Copyright and Trademarks Important Notice and Safety Instructions Chapter 1 Using Your Software Chapter 2 Publishing Discs Chapter 3 Replacing Ink Cartridges Chapter 4 Maintaining Your Product Chapter 5 Troubleshooting Appendix A Where To Get Help Appendix B Product Information Important Notice and Safety Instructions Important Note Important Safety Instructions Choosing a Place for the Product Using the Product Handling Ink Cartridges Notice for CD/DVD Discs Concerning Incidental Loss Arising out of Use of this Product About Usage Limitation Warnings, Cautions, and Notes WARNING FCC Compliance Statement For American Users For Canadian Users DECLARATION of CONFORMITY Chapter Using Your Software System Requirements Windows requirements Page Setting a Working Folder and Log Adding the Product Setting for Notification of Job Completion Overview of Applications Using EPSON Total Disc Maker Overview of Printer Driver From EPSON Total Disc Maker From EPSON Total Disc Setup From Windows applications From the Start menu Uninstalling Software Publishing Discs Introduction Standard Mode External Output Mode Batch Mode Drive to be used Number of write retries Printer name Failure error mark Page Precautions for Duplicating CDs/DVDs Printing on CDs/DVDs with a Commercially Available Software Package Notice for Barcode Printing Standard Mode 4. Load CDs/DVDs into stacker 1 with the printable side facing up 5.Insert stacker Accessing EPSON Total Disc Maker Registering Data Disc Apply Page Creating Labels Label Template Background Edit Item Layout Making the Stacker Settings Publish 3.Set Stacker Settings ❏Publish Mode: Select Standard Mode ❏Stacker 2: Output Stacker will be displayed Page Page External Output Mode Page 6. Take out stacker 8.Load CDs/DVDs into stacker 2 with the printable side facing up 9. Insert stacker 10.If you select stacker 3 as the output stacker, insert stacker Page Page Page Page Page Page Page ❏Publish Mode: Select External Output Mode Output stacker Do not use Page Page Batch Mode Page Page 10.Insert stacker Page Page Page Page Page Page Page ❏Publish Mode: Select Batch Mode Page Taking Out Discs Page Pausing Publishing Resuming Publishing Canceling Publishing Priority Publishing Replacing Ink Cartridges Checking the Ink Cartridge Status Precautions on Ink Cartridge Replacement Replacing an Ink Cartridge This table describes the status of the lights and the actions you need to take To replace an ink cartridge, follow the steps below 1.Make sure that the Power light is on, but not flashing 2.Open the ink cartridge cover 3. Push in the used cartridge so the cartridge pops out slightly Remove the new ink cartridge from the package Page Maintaining Your Product Checking the Print Head Nozzles Cleaning the Print Head Using the Head Cleaning Utility <Normal><Clogged Follow the steps below to clean the print head using the head cleaning utility 1.Make sure the product is turned on 2.Make sure no lights indicate errors and the disc cover is closed Aligning the Print Head Correcting the Printing Position Cleaning Your Product 2.Open the disc cover, and remove the stackers from the product 4.Place the stackers back in position Cleaning the Filter Clean the filter located on the rear of the product once every six months 2.Loosen and remove the screws from the filter covers to open them 3. Remove the filters from the filter covers Getting Maintenance Information Transporting Your Product Page Troubleshooting Diagnosing the Problem Error associated with cover Error associated with disc transfer Error associated with stacker Page Error associated with ink Error associated with product Error associated with drive Other error Checking Product Status When you access EPSON Total Disc Monitor, the following window appears: EPSON Total Disc Monitor provides the following information: ❏Job List: ❏Operation Guidance: ❏Ink Cartridge Status: Disc or the CD/DVD Tray Does Not Feed Correctly If the same error continues to occur, contact your dealer Multiple Disc Feeds ❏Make sure the disc stack fits under the red line in the stacker ❏Make sure none of the discs are damaged Remove the stack of discs and make sure the discs are not too thin ❏Remove discs from the stacker and fan them before loading them back Writing Problem Print Quality Problems Vertical Misalignment Banding Incorrect or Missing Colors Miscellaneous Printout Problems Incorrect Margins Printout Has a Slight Slant Printed Side is Smeared or Scuffed Printing is too Slow The Product Does Not Function Only the Power Light is On The Ink Light is Flashing or is On after you Replace the Cartridge Software Cannot be Installed Ink Pad Nearly Full Message is Displayed by the Software Disc Cannot be Published Disc Information Cannot be Read Appendix A Where To Get Help Contacting Customer Support Help for Users in the Europe (EMEA) Help for Australia Appendix B Product Information Product Parts and Control Panel Functions e f g h j k l r q p o n m Buttons Lights Ink and Disc Technical Specifications Page Page Page Page Job Processing Number of Products that can be Connected to One Computer Printing Write Speed Mechanical Electrical Environmental Standards and Approvals Interface Lifetime