Troubleshooting 155
If you are printing on glossy media, place a support sheet (or a sheet of plain paper)
beneath the stack, or load only one sheet at a time.
Do not touch or allow anything to come into contact with the printed side of paper with
a shiny finish. To dry your printouts, follow the instructions on the sheet packed with the
paper.
Run the Head Cleaning utility.
&See “Cleaning the Print Head” on page 131.

Ink Bleeds Through the Page

Use the Print Saturation Adjustment feature to reduce the amount of ink on the page
and increase the drying time if necessary.
&See “Special Settings for Automatic Double-sided Printing (Using the Duplex Unit)”
on page 56.
Adjust the ink levels in the photo image.

Miscellaneous Printout Problems

Incorrect or Garbled Characters

Turn off the printer and computer. Make sure the printer’s interface cable is securely
plugged in.
Clear the print job from the print queue.
Uninstall the printer driver, then reinstall it.
&See “Uninstalling the Printer Software” on page 16.

Incorrect Margins

Confirm the margin settings in your application. Make sure that the margins are within
the printable area of the page.
&See “Printable Area” on page 171.
Make sure the printer driver settings are appropriate for the paper size you are using.
For Windows, confirm the settings in the Main Window.