Epson 310N, 510DN

Troubleshooting 150

❏After you remove the jammed paper and insert the front paper cassette, reinsert the output

tray into the printer.

In the back of the printer:

Remove the duplex unit (B-510DN) or the upper rear printer cover (B-310N) and open

the lower rear printer cover. Then gently pull out the jammed paper.

Contents

Main Copyright and Trademarks 2 Copyright and Trademarks Contents Copyright and Trademarks Safety Instructions Chapter 1 Using Your Software Chapter 2 Paper Handling Chapter 3 Basic Printing Chapter 4 Printing with Special Layout Options Chapter 5 Using the Control Panel Chapter 6 Installing Options Chapter 7 Replacing Consumables Chapter 8 Maintaining Your Printer Chapter 9 Using the Printer on a Network Chapter 10 Troubleshooting Appendix A Where To Get Help Appendix B Product Information Operating System Versions Index Safety Instructions Important Safety Instructions Setting Up the Printer Choosing a Place for the Printer Using the Printer Handling Ink Cartridges Warnings, Cautions, and Notes w Page Chapter 1 Using Your Software Overview of Printer Driver and Status Monitor Accessing the Printer Driver for Windows From Windows Applications From the Start Menu Accessing the Printer Driver for Mac OS X Getting information through online help Uninstalling the Printer Software Uninstalling the Printer Driver Page Uninstalling the Users Guide Page Chapter 2 Paper Handling Using Special Paper Paper Loading Capacities Rear sheet feeder: Loading Paper Follow these steps to load paper: Front Paper Cassette Page Rear Sheet Feeder Page Page Page Setting Up the Output Tray Selecting the Correct Paper Type or Media Type Basic Printing Printing Documents Page Page Page Page Page Printing Photos Preparing the Print File Page Page Page Page Page Printing on Envelopes Loading Envelopes Printer Settings for Windows Page Page Page Page Canceling Printing Page Page Printing with Special Layout Options Page Double-sided (Duplex) Printing Page Standard Double-sided Printing for Windows Special Settings for Automatic Double-sided Printing (Using the Duplex Unit) Page Manual Double-sided Printing Page Page Standard Double-sided Printing for Mac OS X 10.5 and 10.6 Page Page Page Page Page Standard Double-sided Printing for Mac OS X 10.4 Page Folded Booklet Double-sided Printing (for Windows only) Manual double-sided printing Page Page Page Fit to Page Printing Printer Settings for Windows Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Poster Printing (for Windows only) Printer Settings Page Page How to Make a Poster from Your Printouts Watermark Printing (for Windows only) Printing the Watermark Page Creating Your Own Watermark Page Page Using the Control Panel Page Icons on the LCD How to Access the Control Panel Menus Control Panel Menu List Printer Setting Menu Test Print Menu Printer Status Menu Maintenance Menu Network Setting Menu Password Menu Status and Error Messages Page Printing the Status Sheet Entering the Password Page Installing Options Page Optional Legal-size Paper Cassette Installing the Optional Legal-size Paper Cassette Chapter 7 Replacing Consumables Ink Cartridges Checking the Ink Cartridge Status Using the Control Panel Using the Printer Utility for Windows Page Page Using the Printer Utility for Mac OS X Purchasing Epson Cartridges Handling Precautions Page Page Page Page Maintenance Box Checking the Maintenance Box Status Using the Control Panel Page Page Purchasing a Replacement Maintenance Box Handling Precautions Replacing the Maintenance Box Page Chapter 8 Maintaining Your Printer Auto Head Maintenance Checking the Print Head Nozzles Using the Nozzle Check Utility for Windows Using the Nozzle Check Utility for Mac OS X Cleaning the Print Head Using the Head Cleaning Utility for Windows Using the Head Cleaning Utility for Mac OS X Aligning the Print Head Using the Print Head Alignment Utility for Windows Using the Print Head Alignment Utility for Mac OS X Cleaning Your Printer w Cleaning the Inside of Your Printer Transporting Your Printer Storing Your Printer Chapter 9 Using the Printer on a Network Setting Up the Printer on a Network Setting Up Your Computers to Use the Printer Page Page Page Chapter 10 Troubleshooting Diagnosing the Problem Error Indicators Running a Printer Operation Check Checking Printer Status For Windows Using the Progress Meter Tips Error Messages Using EPSON Status Monitor 3 Page For Mac OS X Using EPSON StatusMonitor The Paper Jams Page Page Page Print Quality Problems Horizontal Banding Vertical Misalignment or Banding Incorrect or Missing Colors Blurry or Smeared Printout Ink Bleeds Through the Page Miscellaneous Printout Problems Incorrect or Garbled Characters Incorrect Margins Printout Has a Slight Slant Inverted Image Blank Pages Print Printed Side is Smeared or Scuffed Printing is too Slow Paper Does Not Feed Correctly Paper Does Not Feed Multiple Pages Feed Paper is Improperly Loaded Paper is not Ejected Fully or is Wrinkled The Printer Does Not Print All Lights Are Off Lights Came On and then Went Out The Power Light is On Increasing the Print Speed (for Windows only) Other Problems Print Head Cleaning Does Not Start Page Appendix A Where To Get Help Epson Technical Support Speak to a Support Representative Purchase Accessories Product Information B-510DN Rear View B-310N Rear View Paper, Consumables, and Options Epson offers specially designed paper and other print media for all your printing needs. Paper Ink Cartridges You can use the following ink cartridges with this printer: You can use the following duplex unit with the B-310N. Maintenance Box You can use the following maintenance box with the B-310N and B510DN: System Requirements Windows Requirements Macintosh Requirements Technical Specifications Paper Envelopes: Single sheets: Page Ink Cartridges Mechanical Electrical B-310N and B-510DN Note: Check the label on the back of the printer for its voltage. Environmental Standards and Approvals U.S. model: Interface Options FCC Compliance Statement For United States Users WARNING For Canadian Users Open Source Software License BSD License (Berkeley Software Distribution License) Bonjour Page Page Page Page Page Page Page Operatin g Sys tem Versions 186 Operating System Versions Index A B C D H I L M N R S T U W