Problem Solving 69
Where To Get Help
Epson provides these technical support services:

Internet Support

Visit Epson’s U.S. support website or Canadian support website for solutions to common
problems. You can download utilities and documentation, get FAQ’s and troubleshooting
advice, or e-mail Epson with your questions.

Speak to a Support Representative

To use the Epson PrivateLine Support service, call (800) 637-7661 and enter the PIN on the
included Epson PrivateLine Support card. This is the fastest way of speaking to a live
representative, and it’s free. This service is available 6 AM to 6 PM, Pacific Time, Monday
through Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing one of these numbers:
■U.S.: (562) 276-4394, 6AM to 6 PM, Pacific Time, Monday through F riday
■Canada: (905) 709-3839, 6AM to 6 PM, Pacific Time, Monday through Friday
Days and hours of support are subject to change without notice. Toll or long distance charges
may apply.
Before you call, please have the following information ready:
■Product name (Epson MovieMate 60)
■Product serial number (located on the bottom of the projector)
■Proof of purchase (such as a store receipt) and date of purchase
■Computer or video configuration
■Description of the problem
Note: If you need help with optional equipment, see the information included in the box with the
equipment.

Purchase Supplies and Accessories

You can purchase screens, carrying cases, or other accessories from an Epson authorized
reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can
purchase online at www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).