Problems? Need Help?

Here are some basic troubleshooting tips if you have any problems setting up your printer or using the software. You can also turn to Chapter 6,“Troubleshooting,” in your User’s Guide or look in your printer software online help.

If you’re having problems installing your printer software . . .

If you see the “New Hardware Found” screen in Windows 95, click Cancel. You cannot install your printer software that way.

Make sure your printer is turned on and the printer cable is securely connected to the printer and computer.

Make sure you’ve closed all other applications, including any screen savers. Then try installing the software again.

If you need help with the creative software in EPSON Digital PhotoLab . . .

For assistance using the programs you installed with EPSON Digital PhotoLab, contact the company that produced the software. For contact information, launch EPSON Digital PhotoLab. Then click HOW TO GET HELP.

If you installed the ink cartridges and the printer started making noise . . .

The first time you install ink cartridges, the printer must charge its state-of-the-art ink delivery system. Charging can take two to four minutes. Please wait until charging is finished before you turn off the printer. If you turn off the printer while it is charging, it will begin charging the system again and use up more ink than necessary.

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