Problems Getting Good Print Quality

You see horizontal banding . . .

Make sure the print head nozzles are not clogged. To clean the print head, see page 37.

Make sure the Media Type setting matches the paper you loaded. See page 35 for guidelines.

Make sure the printable side of the paper is face up. It is usually whiter or shinier.

Make sure the ink cartridges aren’t low on ink. If either ink out light is flashing, replace the ink cartridge; see page 41. If your ink cartridge is more than six months old, see page 44 for replacement steps.

Try using Automatic mode. See page 16 (Windows) or page 21 (Macintosh) for instructions.

Make sure the paper thickness lever is in the 0 position, as shown to the right. Set the lever to the + position when you print on thicker paper or envelopes. You may also need to turn off High Speed printing in the printer software.

You see vertical banding . . .

Make sure the print head nozzles are not clogged. To clean the print head, see page 37.

Run the Print Head Alignment utility. See page 46 for instructions.

Check the paper thickness lever position. If it’s in the + position, your printer is set for thicker paper or envelopes and your image may have banding. For most papers, set the paper thickness lever to the 0 position.

55