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Epson A251B, A251E Contacting Customer Support, Technical Support Web Site, Regional Customer Services

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Contacting Customer Support

Technical Support Web Site

Epson's Technical Support Web Site provides help with problems that cannot be solved using the troubleshooting information in your product’s documentation. If you have a Web browser and can connect to the Internet, access that site at:

http://support.epson.net/PictureMate/

Regional Customer Services

If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

Customer support will be able to help you much more quickly if you give them the following information:

❏Product serial number

(The serial number label is usually on the back of the product.)

❏Product model

❏Product software version

(Click About, Version Info, or similar button in the product software.)

❏Brand and model of your computer

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Contents

Color Inkjet Printer English Where to Find Information Warnings, Cautions, and Notes wWarnings cCautions Notes Contents Safety Instructions Printer Parts and Control Panel Functions Direct Printing Basics Various Setting Improving Print Quality Troubleshooting Contacting Customer Support Option and Consumable Products Printer Specifications Safety Instructions Important Safety Instructions When setting up your printer Page When using the printer When using a memory card When using LCD When using the optional Bluetooth Photo Print Adapter When handling photo cartridges ENERGY STAR® Compliance Printer Parts and Control Panel Functions Printer Parts Control Panel Buttons and lights LCD panel: Save Photo button: Memory card light: Cancel button: Direct Printing Basics Introduction Paper Handling Instructions Loading Paper Page Loading Memory Cards Memory card data format You can use image files that meet the following requirements Digital camera DCF version 1.0 compliant*1 File format Page Summary of Panel Setting Page Basic Printing Page Single photo print Print all photographs on the memory card Print multiple selected photographs 1.Select Several as the Select Photo 4.Repeat steps 2 through 3 to register other photos When you have finished selecting photos, press the 6.Make any Layout and More Options settings as needed Ejecting Memory Cards Various Setting More Options Settings Zoom Auto Correction Small Image Enhancer Images may take longer to print when this option is enabled Date Stamp The following examples show the format options for setting the date Time Stamp P.I.F. Index Print Wizard Print Confirmation Maintenance This setting is to maintenance your printer Memory Card Overwrite Select Language Exif Print and PRINT Image Matching Exif Print PRINT Image Matching Printing with DPOF files Printing with a Frame Page Print Directly from a Digital Camera Adjusting settings on the digital camera Adjusting settings on the printer’s LCD panel 1.Connect the USB cable to the digital camera 2.Connect the USB cable to the printer’s external device USB connector 3.Turn on the digital camera if it is turned off Printing Canceling printing Cancel Backup Printing with an External Device Printing from an external device Page Replacing Photo Cartridge Checking the Ink Supply Replacing the Photo Cartridge Page Page Page Page Improving Print Quality Checking the Print Head Nozzles The printer will print a nozzle check pattern. Below are sample printouts See the next section for details on cleaning the print head Cleaning the Print Head Aligning the Print Head Page Cleaning the Printer Transporting the Printer Troubleshooting Error/Warning Display Page Warning EPSON Status Monitor How To Print Quality Problems Incorrect or missing colors Blurry or smeared printout Printout Problems Not Related to Print Quality Paper Does Not Feed Correctly If your paper jams frequently, make sure of the following: ❏The paper is smooth, not curled or wrinkled ❏The printable side of the paper is face up in the paper feeder ❏The paper stack was fanned before loading Paper improperly loaded Paper is not ejected fully or is wrinkled If the paper does not eject fully, remove the paper Store any unused paper in its original packaging in a dry area Printer Does Not Print Printing Problem when Using Bluetooth Photo Print Adapter Canceling Printing Contacting Customer Support Technical Support Web Site Regional Customer Services For users in the United Kingdom and the Republic of Ireland For users in the Middle East For users in Scandinavia For users in South Africa For user in France For user in Germany For user in Italy For users in Spain For users in Portugal Option and Consumable Products Option and Consumable Products Bluetooth Photo Print Adapter Page Using the Bluetooth Photo Printer Adapter Available Profile Connecting Disconnecting Outline of settings Making settings The Bluetooth Passkey Setting (Bluetooth PIN) 4.Select numbers for the second through fourth digits in the same manner To go back to a previous digit, highlight Back and then press the OK button 5.When Apply appears, press the OK button to activate the Passkey Apply Page Printer Specifications Printer Specifications Electrical Check the label on the back of the printer for the voltage of your printer Environmental AC adapter Built-incard slots Photo Cartridge PictureMate Photo Cartridge (T557) External Storage Devices Printer AC Adapter