Epson B163A Diagnosing Printer Problems

Diagnosing Printer Problems

First, check the printer’s lights (see below) or run a printer check (see page 45).

Lights	Explanation
Green P power light	The printer is receiving a print job, replacing an ink cartridge,
flashes	charging ink, or cleaning the print head.
Red b error light is	Your paper ran out, ink ran out, or paper is jammed. You may also
on	see a message on your screen.
	■	If paper is out, load more paper, then press the
		b maintenance button to resume printing.
	■ If paper is jammed, first press the b maintenance button
		to eject the paper. If that doesn’t work, turn off the printer,
		open the cover, and remove all the paper, including any torn
		pieces. Then turn on the printer, reload paper, and press the
		b maintenance button.
	■ If you see an ink out message on your screen, you need to
		replace one of your ink cartridges. See page 35 for details.
Red b error light	One of the ink cartridges is low. Make sure you have a replacement
flashes	cartridge. To determine which cartridge is low, check the ink level
	as described on page 35.
Green P power light	Paper may be blocking movement of the print head. Turn off the
is off and red b error	printer, open the cover, and remove any jammed paper or other
light is on	foreign objects. Then turn the printer on again. If the lights are still
	on, contact your dealer or EPSON; see page 53 for contact
	information.
Green P power light	The printer may have an internal error. Turn off the printer, wait a
and red b error light	few seconds, and turn it on again. If the lights are still flashing,
flash	contact your dealer or EPSON; see page 53 for contact information.
Green P power light	One of your ink cartridges is installed incorrectly. Follow the steps
and red b error light	on page 37 to remove your ink cartridges and then reinsert them.
are still on after
replacing an ink
cartridge

44 Solving Problems