Before you call, please have the following information ready:

■Product name (EPSON Stylus Photo 820)

■Product serial number (located on the back of the printer and on its box)

■Proof of purchase (such as a store receipt) and date of purchase

■Computer configuration and operating system version

■Description of the problem

You can purchase ink cartridges, paper, manuals, and accessories from the EPSON Store at (800) 873-7766 or visit www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766 for dealer referral.

If you need help with ArcSoft PhotoImpression, use this information:

■Web site: www.arcsoft.com/techmain.htm

■E-mail: support@arcsoft.com

■Telephone: (510) 440-9901, 8:30 AM to 5:30 PM Pacific Standard Time, Monday through Friday

54 Solving Problems