Problems and Solutions
Setup and Software Installation Problems
■When you install ink cartridges, the printer must charge its print head for a few minutes. Wait
until it’s finished (the green P power light stops flashing) before you turn off the printer, or it may use excess ink the next time you turn it on.
■Make sure the ink cartridge clamps are locked down completely and no packing material remains in the printer. Turn off the printer, wait a moment, then turn it back on to clear the error.
You’re having problems installing the printer software.■Turn on your printer and make sure its cable is securely connected at both ends. Follow the installation steps on the Start Here sheet, and make sure your system meets the requirements on page 63.
■Close other programs, including screen savers and virus protectors, and install again.
■If the SP820 Series icon doesn’t appear in the Macintosh Chooser, you may have too many items in the Chooser. Delete any unused items.
■If you see an error message with Windows 2000, you may not have software installation privileges. Contact your System Administrator.
■If you’re using Windows 98, Me, 2000, or XP with a USB connection, make sure your system was not upgraded from Windows 95; the USB driver may not install correctly.
■Make sure the USB Controller is working properly in Device Manager. See your Windows help system for details.
■If you’re printing over a network, see your
■In Windows, make sure your printer is selected as the default printer in the Printers utility.
46 Solving Problems