Epson COLOR 300

LHudson++ Ref. Guide

Rev.c

A5 size Chapter 6

03-04-97 DR, pass 0

6-30 Troubleshooting

Contents

Main Where to Find Information This Users Guide Online Help EPSON Answers (CD-ROM only) Color Ink Jet Printer Users Guide Declaration of Conformity ii Contents iv Page Page Safety Information Important Safety Instructions A few precautions 2 Page E NERGY S w 4 S For United Kingdom Users Use of options w c Page Chapter 1 Getting to Know Your Printer Printer Parts and Control Panel Functions LHudson++ Ref. Guide 1-2 A5 size Chapter 1 03-04-97 DR, pass 0 Buttons E R T System Requirements Essential printer software 1-4 EPSON Answers Options and Consumab le Products Interface cables Ink cartridge EPSON special media 1-6 Chapter 2 Setting Up the Printer Unpacking the Printer 2-2 Attaching the Paper Support Choosing a Place for the Printer Using a printer stand 2-4 Plugging in the Printer Installing the Ink Cartridge 2-6 Page 2-8 Page 2-10 Connecting the Printer to Your PC Installing the Printer Software 2-12 Installing the software for Windows 95 2-14 Installing the software using Windows 95 plug-and-play function 2-16 Using your printer on a network with Windows 95 2-18 Installing the software for Windows 3.1 2-20 Chapter 3 Starting to Print Loading Plain Paper 3-2 Page 3-4 Accessing the Printer Software From Windows applications From Windows 95 From Windows 3.1 3-6 Getting Information Through Online Help From Windows applications From Windows 95 Page Chapter 4 Printing on Special Paper Setting the Paper Thickness and Adjust Levers Setting the paper thickness lever 4-2 Setting the adjust lever Loading Special Paper and Other Media 4-4 R Loading Envelopes 4-6 Chapter 5 Maintenance and Transportation Replacing the Ink Cartridge 5-2 Page 5-4 Page Cleaning the Print Head Using the Head Cleaning utility 5-6 Using the control panel buttons Page Aligning the Print Head 5-8 Cleaning the Printer Transporting the Printer 5-10 Chapter 6 Troubleshooting Diagnosing the Problem If you find something wrong with your printer, you may be able to solve the problem by: 6-2 and Solutions (see page 6-5) Error indicators Printer operation check 6-4 Problems and Solutions Power supply The lights come on briefly but then go off and stay off. 6-6 w The printer does not work and the control panel lights are off. Operation The P power light is on but nothing prints. Nothing prints and several of the control panel lights are on or flashing. The printer sounds like it is printing, but nothing prints. The printer operation check page prints well, but nothing prints from an a pplication. 6-8 Color documents print out in black and white. Printing starts too high or too low on the page. Print speed is not what you expect. 6-10 The print head moved to the ink cartridge replacement position unexpectedly. The New Hardware Found screen appears even though the printer software has already been installed. The Status Monitor window does not appear (Windows 95 only). Paper handling Paper does not feed properly from the sheet feeder. 6-12 The printer loads more than one sheet at a time. Ejected paper is wrinkled. Paper does not fully eject. Paper feed or paper jam problems occur frequently. 6-14 Printing quality The printed image has gaps or faint areas. The printed image is blurred. Printed image is smeared. w 6-16 White horizontal lines appear in the printed image. Vertical line s do not alig n. Printing quality is not what you expect. Colors are different than what you expect. 6-18 Colors are not very vibrant. Page Increasing the Print Speed Fixing Ink Cartridge Problems 6-22 Page Contacting Customer Support For United Kingdom and the Republic of Ireland users 6-24 Enquiry Desk Customer Support Faxon Epson EPtec - Bulletin Board Service World Wide Web For Australian users EPSON FAXBACK EPSON Bulletin Board System Internet URL http://www.epson.com.au Your Dealer EPSON Helpdesk For Singapore users For Hong Kong users 6-28 Internet home page Electronic bulletin board system For Philippines users Page Appendix Printer Specifications Printing Paper A-2 q Printer Specifications A-3 q q Printable area A-4 Ink Cartridge (S020138) Printer Specifications A-5 Mechanical Electrical A-6 Environmental Safety Approvals Printer Specifications A-7 Page Glossary Glossary 1 L 2 Glossary 3 L 4 Page Page NOTICE NOTE: HINWEIS: ATTENTION: Ink Charging Requires Up to 4 4 ca. c) 4 For EPSON Special Media Users