■Clean the document table (& “Cleaning This Product” on page 21).

Other problems

When you turn off the product, a red lamp inside the product may remain on.

■The lamp will stay on for a maximum of 15 minutes, then go out automatically. This does not indicate malfunction.

Contacting Customer

Support

Regional customer services

If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

Customer support will be able to help you much more quickly if you give them the following information:

■Product serial number

(The serial number label is usually on the back of the product.)

■Product model

■Product software version

(Click About, Version Info, or a similar button in the product software.)

■Brand and model of your computer

■Your computer operating system name and version

■Names and versions of the software applications you normally use with your product

Note:

For more information on contacting customer support, see the online User's Guide.

Europe

URLhttp://www.epson.com

Select the Support section of your local EPSON web site for the latest drivers, FAQs, manuals and other downloadables.

Check your Pan-European Warranty Document for information on how to contact EPSON Customer support.

26Solving Problems