■Clean the print head (& “Checking the print head” on page 22).
■Make sure you select the correct paper type (& “Selecting Paper” on page 6).
■Make sure the printable (whiter or glossier) side of the paper is
■The ink cartridges may need replacing
(& “Removing and installing ink cartridges” on page 20).
■Align the print head (& “Aligning the Print Head” on page 23).
■Clean the document table (& “Cleaning This Product” on page 24).
Your printout is blurry or smeared.
■Make sure the document is placed flat against the document table. If only part of the image is blurred, your original may be wrinkled or warped.
■Make sure the product is not tilted or placed on an uneven surface.
■Make sure your paper is not damp, curled, or loaded
■Use a support sheet with special paper or try loading your paper one sheet at a time.
■Load your paper one sheet at a time. Remove sheets from the output tray so not too many collect at a time.
■Align the print head (& “Aligning the Print Head” on page 23).
■Make several copies without placing a document on the document table.
■Use only paper recommended by Epson and genuine Epson cartridges.
■Set the paper thickness lever to the m position for most paper types. If you are printing on envelopes, set the lever to the ^ position.
■Clean the document table (& “Cleaning This Product” on page 24).
Your printout is faint or has gaps.
■Clean the print head (& “Cleaning the print head” on page 23).
■If you notice jagged vertical lines, you may need to align the print head (& “Aligning the Print Head” on page 23).
■The ink cartridges may be old or low on ink. Replace the ink cartridges (& “Replacing Ink Cartridges” on page 19).
■Make sure you select the correct paper type (& “Selecting Paper” on page 6).
■Make sure your paper is not damaged, old, dirty, or loaded
Your printout is grainy.
■If you are printing or copying a photo, make sure you are not enlarging it too much. Try printing it smaller.
■Align the print head (& “Aligning the Print Head” on page 23).
You see incorrect or missing colors.
■Clean the print head (& “Cleaning the print head” on page 23).
■The ink cartridges may be old or low on ink. Replace the ink cartridges (& “Replacing Ink Cartridges” on page 19).
■Make sure you loaded the right paper and selected the correct setting for it on the control panel.
The image size or position is incorrect.
■Make sure you loaded the right paper and selected the correct setting for it on the control panel.
■Make sure the original is placed correctly on the document table (& “Placing Originals on the Document Table” on page 8).
■Clean the document table (& “Cleaning This Product” on page 24).
Other problems
When you turn off the product, a red lamp inside the product may remain on.
■The lamp will stay on for a maximum of 15 minutes, then go out automatically. This does not indicate malfunction.
28Solving Problems