Epson GP-830, GP-C831, GP-C832, GP-M830, GP-M831, GP-M832 Where To Get Help

Chapter 7

Where To Get Help

Technical Support Web Site

Epson’s Technical Support Web Site provides help with problems that cannot be solved using the

troubleshooting information in your product documentation. If you have a Web browser and can

connect to the Internet, access the site at:

http://support.epson.net/

If you need the latest drivers, FAQ’s, manuals, or other downloadables, access the site at:

http://www.epson.com

Then, select the support section of your local Epson Web site.

Contacting Customer Support

Before Contacting Epson

If your Epson product is not operating properly and you cannot solve the problem using the

troubleshooting information in your product documentation, contact customer support services for

assistance. If customer support for your area is not listed below, contact the dealer where you

purchased your product.

Customer support will be able to help you much more quickly if you give them the following

information:

❏Product serial number

(The serial number label is usually on the back of the product.)

❏Product model

❏Product software version

(Click About, Version Info, or similar button in the product software.)

❏Brand and model of your computer

GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide

Where To Get Help 64

Contents

Main Contents Page Page Page Page Chapter 1 Getting to Know Your Printer Features Chapter 2 Safety Instructions Safety Instructions Warnings, Cautions, and Notes Important safety instructions When setting up the printer Page When maintaining the printer When handling paper When operating the printer When handling ink cartridges Page Restriction of use For Turkish users For Ukrainian users For Brazilian users For Argentina users When handling AC adapter Page Paper Handling Printing with the push tractor Page Page Page Using the tear-off function Removing continuous paper Loading Special Paper Labels Ejecting labels Using the Micro Adjust Function Adjusting the tear-off position Adjusting the top-of-form position Page Chapter 4 Printer Software About Your Printer Software Using the Printer Driver Accessing the printer driver from Windows applications Accessing the printer driver from the Start menu Changing the printer driver settings Printing barcodes Printer Driver Settings Overview Printer settings GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 Users Guide Printer Software 30 Adding custom paper sizes Monitoring settings Using EPSON Status Monitor 3 Setting up EPSON Status Monitor 3 Page Accessing EPSON Status Monitor 3 Setting the Auto Tear-Off Function Setting the Buzzer Setting whether the buzzer sounds when printing is finished Setting whether the buzzer sounds when an error occurs Using Reduce Scraping Mode Adjusting the Print Position USB Replacement Service Installing USB Replacement Service Replacing a USB-connected printer BI Parallel Port Driver EpsonNet Config Installing EpsonNet Config EPSON Printer Setting Setting Up Your Printer on a Network Sharing the printer Setting up your printer as a shared printer Page Sharing the printer when the firewall is on Windows 8 or Server 2012 Windows 7 or Server 2008 R2 Windows Vista or Server 2008 Windows XP or Server 2003 Setting the clients Page Canceling Printing Using the printer button Using Windows Uninstalling the Printer Software Uninstalling the printer driver and utilities Page Page Chapter 5 Control Panel Using the Control Panel Control panel buttons and lights For Chinese users GP-C832 Page Page Page Chapter 6 Troubleshooting Using the Error Indicators Page Problems and Solutions Power supply Power is not being supplied Printing Printing or printout quality problems Page Printed characters are not what you expected Printing position problems Paper handling Paper loading or feeding problems Network problems Other problems Correcting USB Problems Make sure that your computer is a Windows 8, 7, Vista, XP, or 2000 pre-installed model Printer does not work correctly with the USB cable Clearing Paper Jams Page Chapter 7 Where To Get Help Technical Support Web Site Contacting Customer Support Before Contacting Epson Help for Users in Australia Your Dealer Internet URL http://www.epson.com.au Epson Helpdesk Page Help for Users in Malaysia World Wide Web (http://www.epson.com.my) Help for Users in India World Wide Web (http://www.epson.co.in) Help for Users in the Philippines Help for Users in Europe Help for Users in North America Internet Support Speak to a Support Representative Purchase Supplies and Accessories Help for Users in Latin America Internet Support Speak to a Support Representative Purchase supplies and accessories Where To Get Help 70 Chapter 8 Consumables Consumables 71 Replacing the Ink Cartridges Genuine Epson ink cartridges Checking the ink cartridge status Page Precautions on ink cartridge replacement Page Replacing an ink cartridge Page Page Page Page Product Information Printer Specifications Mechanical Page Electronic Page Page Page Page Electrical Environmental Paper Page Pre-printed Paper Printable area AC Adapter Electrical Specifications Command Lists Character Tables Standards and Approvals Taiwan North America FCC compliance statement for United States users For Canadian users Europe Checking the Print Head Nozzles Using the Nozzle Check utility for Windows Using the control panel Cleaning the Print Head Using the Head Cleaning utility for Windows Using the control panel Aligning the Print Head Adjusting the media feed Adjusting the bi-directional printing Printing the Status Sheet General information Network settings Printer settings Initializing the Network Setting Cleaning the Printer Cleaning the outer case Cleaning the inside of the printer Page Cleaning the paper feed rollers Transporting the Printer Page Copyright and Trademarks Page Page Operating System Versions Index A Index 113 B C R S Index 114 T U