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Epson LQ-1010 Problem, Troubleshooting, Single sheets do not feed properly (continued), When the LOAD/EJECT button is pressed, the paper jams

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Paper Handling

Problem

Solution

Single sheets do not feed properly (continued).

The LOAD/EJECT button was pressed and the platen rotated, but paper was not fed.

When the LOAD/EJECT button is pressed, the paper jams.

The paper release lever may be set in the wrong position. Push paper release lever back to the single-sheet position. See Chapter 2.

The left and right edge guides may be too close together, preventing the paper from feeding smoothly. Adjust the position of the edge guides so that the paper can move up and down freely. See Chapter 2.

The paper may not be firmly inserted. When feeding thicker than normal paper, press down lightly on the paper while pressing the LOAD/EJECT button.

The cut sheet feeder mode may be turned on (DIP switch 1-8 is on). When the cut sheet feeder is not in use, DIP switch 1-8should be off. See Chapter 3.

The edge guides may be too far apart. Adjust the edge guides to the width of the paper.

The dimensions of the paper may exceed the specified limitations. Use only paper sizes that are within the specified range.

Multi-part forms cannot be used with this printer’s single-sheet feeding system. See Chapter 8.

Troubleshooting 7-15

Contents

Page Page FCC COMPLIANCE STATEMENT FOR AMERICAN USERS IMPORTANT SAFETY INSTRUCTIONS 1.Read all of these instructions and save them for later reference 2.Follow all warnings and instructions marked on the product 4.Do not use this product near water This product is equipped with a Page Contents Selecting an International Character Set Choosing a Character Table Software and Graphics User-definedCharacters The Cut Sheet Feeder Chapter 9 Command Summary Using the Command Summary Commands Arranged by Topic Appendix A-1 Introduction Features Introduction Options and Supplies •Single-binCut Sheet Feeder (C806241) 2 Introduction •Pull Tractor Unit (C800141) •Multi-FontModule (#7407-A) •Film Ribbon Cartridge (#7770) •Interface Boards About This Manual Finding your way around 4 Introduction WARNINGS CAUTIONS Where to Get Help 1-800-922-8911 for the following: •The location of the nearest Epson dealer •The location of the nearest Customer Care Center •Information on Epson User Groups Setting Up the Printer Installing the Platen Knob If the Self Test Does Not Work Choosing From a Menu Unpacking the Printer Checking the Parts 1-2 Setting Up the Printer Unpacking the Printer Removing the Protective Materials Setting Up the Printer Unpacking the Printer Choosing a Place for the Printer Place the printer close enough to the computer for the printer cable to reach Use a grounded outlet; do not use an adapter plug Setting Up the Printer Choosing a Place for the Printer The illustration below shows a good printer location Note: Before using a printer stand, read these requirements and suggestions LQ-1010 (16 Assembling the Printer Installing the Platen Knob Installing the Ribbon Cartridge 1-8Setting Up the Printer CAUTION: Note: Press 1-10Setting Up the Printer Page Attaching the Paper Guide 1-12 Setting Up the Printer Note: Attach the printer cover by fitting the hooks on the cover into Testing the Printer Plugging in the Printer 1-14 Setting Up the Printer Running the Self Test LINE FEED FORM FEED POWER PAPER OUT 4.Move the left edge guide so that it locks in place next to the guide mark Adjust 6. Press the LOAD/EJECT button to load the paper Note: 1-18Setting Up the Printer After turning the power off, always wait at least off rapidly can damage the printer Here is part of a typical self test printed in draft mode Draft mode SW1-1 1-2 Invalid 1” Skip Here is part of a typical self test printed in Letter Quality mode Letter Quality mode 1"Skip SW1-4 1kbytes If the Self Test Does Not Work ProblemSolution The printer sounds like it is printing, but nothing is printed The test did not print when you pressed the ON LINE button The test did Connecting the Printer to Your Computer The Parallel Interface Connect the parallel interface cable as described below: 1. Make sure that both your printer and computer are turned off 1-24 Setting Up the Printer Page Setting Up Your Application Software have LQ-1010 choose Choosing From a Menu Paper Handling Selecting a Paper Feeding Method match The lever positions are marked by three icons, as described below 2-2Paper Handling Using Single Sheets Loading Paper POWER on.) Note: Do not insert paper in the printer before turning on the printer 2-4 Paper Handling on Using Single Sheets ON LINE You are now ready to begin printing Reloading During Printing length Using Continuous Paper Positioning Your Continuous Paper Supply Using Continuous Paper Loading Continuous Paper 2-8Paper Handling Page Paper Handling Using Continuous Paper 2-12 Paper Handling Paper Handling Using Continuous Paper the LOAD/EJECT can 2-14 Paper Handling Page Switching Between Continuous and Single Sheets Switching to Single Sheets 2-16 Paper Handling Switching Between Continuous and Single Sheets the FORM FEED before pressing the button Reverse-feeding once 2-18 Paper Handling Page 2-20Paper Handling Switching Back to Continuous Paper 2-22Paper Handling Page Printing on Special Paper For information on the printable area for envelopes, see page The Paper Thickness Lever 2-24Paper Handling MULTI-PART Paper Type Lever Position Thin paper 24 lb paper Multi-partforms Multi-partForms CAUTION: Labels 2-28Paper Handling Printing on Special Paper WARNING: jam the never Also Envelopes Sheets LOAD/EJECT CAUTION: The printable area for envelopes is shown on the 2-30Paper Handling Printing on Special Paper Using the Printer Operating the Control Panel Lights MULTI-PART(orange) READY PAPER OUT (red) Operating the Control Panel Buttons ON LINE FORM FEED LINE FEED SelecType FONT ROMAN, LQ SANS SERIF, DRAFT show CONDENSED Operating the Control Panel Other control panel features the LINE FEED FORM FEED Setting the DIP Switches Changing a DIP Switch Setting The new DIP switch settings take effect when the printer is turned on 3-6Using the Printer Using the Printer The DIP Switch Tables DIP switch Setting the DIP Switches Table 1 International character sets Table 2 Font selection Font SW1-4 The DIP Switch Functions Auto line feed each Input buffer capacity want Page Length 304.8mm. Be sure to set the page length to match the paper you are using 3-10Using the Printer Skip Over Perforation -DIP switch 2-3 ON (Skip over perforation ON) Adjusting the Loading Position The Loading Position 3-12 Using the Printer Adjusting the Load Position Using Micro-adjustment Press the FORM FEED button to feed the paper forward or the LINE Note: When the Paper margin, the printer beeps and the paper stops moving 3-14Using the Printer Using Short Tear-Off disabled labels backing and page Adjusting the Tear-offPosition 3-16Using the Printer Using the Printer Using Short Tear-Off 3-18Using the Printer Selecting Typestyles Character Fonts DRAFT SANS SERIF 3-20Using the Printer ROMAN Condensed Mode The following printout compares normal 10 and 12 cpi with condensed and 12 cpi. The condensed T h i s i s 1 0 C P I p r i n t i n g Selecting an International Character Set To change the setting of a DIP off the printer, change the DIP switch back on 3-22Using the Printer Selecting an International Character Set Choosing a Character Table Italics Epson Extended Graphics 3-24 Using the Printer Choosing a Character Table Using the Data Dump Mode 3-26Using the Printer Page 3-28Using the Printer Software and Graphics Enhancing Your Printing Character Spacing 4-2Software and Graphics The following printout compares 10 cpi spacing with proportional spacing: This is 10 cpi printing This is proportional printing Note: Proportional spacing is not available in the draft mode Character Size Condensed 10 cpi gives you many characters on a line Special Effects and Emphasis these Emphasized and double-strikeprinting the dots in the second Enhancing Your Printing This is R O M A N p r i n t i n g R O M A N This is ROMAN, emphasized This is ROMAN, double-strike Outline and shadow The Selecting Typestyles With Master Select 4-6Software and Graphics Feature Dec Hex proportional double-strike 10, 12 4-8Software and Graphics Graphics image Graphics Income Breakdown The Print Head Dot patterns Dot Graphics Twenty-four-pingraphics Pin labels below To fire the bottom pin, you send 255 4-12Software and Graphics Graphics The Graphics Command m nl n2 Column Reservation Numbers many n2 n2; nl 10 WIDTH "LPT1: 40 LPRINT CHR$(170); 50 NEXT Designing Your Own Graphics what want 4-16 Software and Graphics Software and Graphics 4 1 10 WIDTH "LPT1:",255 40 READ N 50 LPRINT CHR$(N); 60 NEXT 70LPRINT Page User-definedCharacters building blocks for larger designs Note: To use user-definedcharacters, you must turn DIP switch off Designing Your Characters Page This is true in draft, Letter Quality, and proportional mode Defining Your Characters 4-22 Software and Graphics Data numbers 1, 2, 4, 8, 16, 32, 64 128) that Sending Information to Your Printer ESC & 0 nl n2 d0 dl d2 data 4-24 Software and Graphics 65) d0, dl d0 dl 4-26Software and Graphics Printing User-definedCharacters User-definedCharacters Copying ROM Characters to RAM ESC : 0 n 4-28Software and Graphics Letter Quality Characters Proportional mode characters Superscripts and Subscripts Mixing Print Styles 4-30Software and Graphics Page Using the Printer Options The Cut Sheet Feeder (C806241) sheets Installation 5-2Using the Printer Options Page The Cut Sheet Feeder base 5-4Using the Printer Options Page Make sure that the cut sheet feeder mode is turned on with DIP switch that the 5-6Using the Printer Options Page carbon paper, envelopes, or labels in the cut sheet feeder 5-8Using the Printer Options Page Testing the Printer in the Cut Sheet Feeder Mode 5-10Using the Printer Options Make sure T h i s i s t h e f i r s t l i n e T h i s is l i n e X X Note: To 5-12Using the Printer Options when Single-sheetInsertion one sheet 5-14 Using the Printer Options The Cut Sheet Feeder Control panel operation LOAD/ EJECT the sheet Software operation 5-16 Using the Printer Options Removing the Cut Sheet Feeder Page Page 6. Install the paper guide and printer cover 5-20 Using the Printer Options The Pull Tractor (C800141) 1.Turn off the printer and remove the printer cover and paper guide 2.Remove the paper tension unit 5-22Using the Printer Options Page Press Note: After you any 5-24Using the Printer Options Page 5-26Using the Printer Options Page 5-28 Using the Printer Options Page not tear-off feature Removing the Pull Tractor 5-30Using the Printer Options when Page Page The Multi-FontModule Courier miniature zebras Trader's Times Prestige Script miniature zebras Page SLOT FONT Selecting a Font shows 5-38Using the Printer Options FONT The Interface Boards Choosing an Interface can IEEE-488 The buffered parallel interfaces also offer Compatible Interfaces 5-42Using the Printer Options Remove Installing the board 5-44 Using the Printer Options FG wire not attached FG wire attached 5-46Using the Printer Options Page have the #8143, see Attaching the interface board cover Note: When 5-48Using the Printer Options 2. Reattach the board cover #8143 New Serial Interface Baud rate selection 19,200 LQ-1010’s Handshaking timing “1” (MARK) Maintenance Cleaning the Printer 6-2 Maintenance Page Cleaning the Printer WARNINGS: Be careful not to get water on the printer mechanism or electronic components Do not use a hard or abrasive brush 6-4Maintenance Replacing the Ribbon #7754 #7770 6-6Maintenance Replacing the Ribbon 6-8Maintenance Use a pointed object, such as a ball point pen, to guide that the 6-10Maintenance Transporting the Printer Then Unplug the power cable from 3.Remove the paper tension unit 6-12Maintenance Page 6-14Maintenance Troubleshooting Problems and Solutions Power supply Paper handling 7-2Troubleshooting Problems and Solutions Options •Using the cut sheet feeder, the paper does not feed properly •Using the font module, the module’s fonts do not print •Using an optional interface, the printer does not operate properly Power Supply Problem Power is not being supplied The POWER light does not go on The power switch is off. Turn on the switch The printer does not print The ON LINE light is off The PAPER OUT light is on The light is on ABCD The ribbon may be worn. Replace the ribbon cartridge. See Chapter jams 7-6 Troubleshooting Printing A B C D Solution Printed characters are expected The typestyle or characters that are set by the software cannot be printed Roman: Printed characters are not what you expected (continued) The wrong international characters are being printed Chapter 1-1 1-2 Printed characters are not what you expected (continued) The characters printed are smaller than expected The typestyle selected by SelecType is not printed Characters cannot be defined using ESC & and ESC : The condensed mode The print position is not what you expected Printing starts too high or too low on the Page One line of printing has taken up two lines Line spacing is incorrect The print position is not what you expected (continued) Page length does not match the length of the paper Regular gaps occur in the printout and 7-12Troubleshooting ASCII Paper Handling Single sheets do not feed properly The LOAD/EJECT button was pressed, but the platen did not moue and paper was not fed Problem Single sheets do not feed properly (continued) When the LOAD/EJECT button is pressed, the paper jams Paper Handling The paper feed is crooked The paper does not fully eject The paper may be dog-eared.Use new paper FORM FEED Solution line light on). Press button again to set printer on line. See Chapter Continuous paper does not feed properly (continued) The paper feed is The paper Continuous paper does not feed properly (continued) The paper feed is crooked or the paper james (continued) Skip over perforation does not function Skip over perforation is set, but the perforation does not skip The loading position of the paper shifts slightly while printing several pages After printing stops, the paper automatically feeds forward 7-20Troubleshooting ProblemSolution lever continuous paper, but when the LOAD/EJECT when the When the LOAD/EJECT button is pressed to loud a single sheet The short tear-offfunction does not operate properly One page is completely printed, but the paper does not feed Printing ended in the middle of a page Paper Handing Options Using the cut sheet feeder, the paper does not feed properly button is pressed, but the platen does not move and the paper does not feed 7-24Troubleshooting Options Using the cut sheet feeder, the paper does not feed properly (continued) After a print the computer, the platen rotates, but paper does light is on After a print command is sent from the computer, the platen rotates, but paper does not feed The paper feed is crooked page of has spread to two pages 7-28Troubleshooting Paper feed is crooked or the paper jams Troubleshooting: Options Paper feed is crooked or the paper jams (continued) Several lines of space occur in the printout Skip over perforation is set, but does not work tractor sprockets Using the font module, the module’s fonts do not print The font module is set, but the fonts in the module do not print Using an optional interface, the printer does not operate properly The printer does not print or the printout is not what you expected 7-32Troubleshooting Using an optional interface, the printer does not operate properly (continued) Options Technical Specifications Printer Specifications Print method: Print speed: Quality Characters/second/line Optional fonts: Character fonts: Characters: Paper Paper width: 8-4Technical Specifications Paper weight : Paper thickness: (0.16 to 0.52 mm) Copy capacity: 3 sheets (0.25 Mechanical Paper feeding methods: Friction Electrical Environment Interface Specifications Pin Assignments for the Parallel Interface Signal Return Pin Page Interface Specifications Interface Timing 8-10 Technical Specifications Printing Enabled/Disabled Signals and Control Conditions ON LINE DC1/DC3 ERROR BUSY Option Specifications Single-binCut Sheet Feeder (Optional) (618 (2.7 Bin capacity: Paper: (182 to 364 mm) (257 0.0028 to 0.0055 inches (0.07 to 0.14 mm) Initialization Hardware initialization The power is turned on The printer receives an INIT signal at the Initialization Command Summary Using the Command Summary 9-2Command Summary Using the Command Summary LPRINT CHR$(27);CHR$(87);CHR$(1) LPRINT CHR$(27);"W";CHR$(l) LPRINT CHR$(27);“p”;CHR$(1) LPRINT CHR$(27);“p”;“1” Control Key Chart 9-4 Command Summary Commands in Numerical Order Commands in Numerical Order Page 9-6 Command Summary Cancel On/Off ESC W Commands Arranged by Topic Printer Operation ESC @ Initialize Printer DC1 DC3 Deselect Printer (DC1) DEL Delete Character Command Summary ESC U Turn Unidirectional Mode On/Off ESC EM Control Cut Sheet Feeder MSB Control ESC with ESC ESC # BEL Data Control Carriage Return CAN Cancel Line Vertical Motion Motion Form Feed ESC C Set Page Length in Lines ESC N Set Skip Over Perforation then ESC O Cancel Skip Over Perforation Select l/8-inchLine Spacing Sets line 1/8 Select 1/6-inchLine Spacing Set n/MO-inchLine Spacing ESC A Set n/60-inchLine Spacing ESC J Perform n/180-inchLine Feed Tab Vertically ESC B Set Vertical Tabs ESC b Set Vertical Tabs in Channels ESC Select Vertical Tab Channel 9-18Command Summary Horizontal Motion Set Left Margin ESC Q Set Right Margin ESC $ Set Absolute Print Position 9-20 Command Summary Page ESC D Set Horizontal Tabs 255) Overall Printing Style ESC ESC k Select Typestyle Family ESC Master Select Print Size and Character Width 9-24Command Summary ESC p Turn Proportional Mode On/Off ASCII code: ESC Decimal: Commands Arranged by Topic ESC SO O E ESC W Turn Double-wideMode On/Off DC4 Turn Double-highMode On/Off all Print Enhancement ESC E Select Emphasized Mode ESC G Select Double-strikeMode ESC H Cancel Double-strikeMode ESC S0 ESC S Select Subscript Mode Decimal: ESC T Cancel Superscript/Subscript Mode ESC n2 m d1 d1 Turn Underline Mode On/Off ESC q Select Character Style 245 decimal) 9-32Command Summary Word Processing ESC a Select Justification ESC SP (space) Set Intercharacter Space Character Tables ESC t Select Character Table O-127 Select Italic Mode Cancel Italic Mode ESC R Select an International Character Set User-definedCharacters ESC & Define User-definedCharacters ESC : Copy ROM to RAM ESC % Select User-definedSet Enable Printable Characters Enable Upper Control Codes Graphics ESC K Select Single-densityGraphics Mode ESC L Select Double-densityGraphics Mode ESC Z Select Quadruple-densityGraphics Mode n1 + (n2 x 256) ESC Select Graphics Mode ESC Reassign Graphics Mode 9-40Command Summary Appendix Proportional Width Table Proportional Width Table Width Table A-3 Proportional Width Table Page Character Tables 7) Italic Character Table A-6 Character Tables Epson Extended Graphics Character Table A-7 Glossary byte carriage return (CR) character set condensed each decimal default DIP switches dot graphics dot matrix Epson Extended Graphics character table ESC (escape) code ESC/P font form Letter Quality See also draft mode line feed loading position memory on line paper-outsensor contact paper tension unit parallel interface pull tractor unit push tractor self test serial interface short tear-off 12cpi unidirectional printing user-definedcharacters 8Glossary Index Index DIP switches function descriptions, 3-9— 11, 3-15 function tables, 3-7 — 8 setting, 3-6 — Dot graphics mode, 4-9— 19 Page 1-9 — 12 — 3 9-25 A-2-5 3-19-21 31 Page Control and ESCape Codes by Function Page DIP switch settings