❏The printer is connected to a dedicated Ipv6
network:
You cannot use this function on a network that is
only for IPv6.
If the network supports IPv4 and IPv6, this function
connects using IPv4.

Cannot print Office format files

For Android, you cannot print Office format files when
printing directly through the local network. Try
converting the file to PDF format, or printing over the
Internet.
For more information on supported formats, see
“Epson iPrint (3.x)” on page 7.

Printing or scanning is too slow

If another application is running or the device enters
power saving mode while printing or scanning using
Epson iPrint, printing or scanning may stop or slow
down. Printing or scanning resumes when Epson iPrint
becomes active again.

Cannot change and save the scanned

file name

If prohibited symbols or characters (such as /,:,*,?,<,>,|)
are used in the file name, the display returns to the
previous screen when you tap Save. Enter a file name
without symbols.

Remote Print

Remote printing is not available

❏The printer or the wireless router are off:
Check that the printer and the wireless router are on
and connected to the network, and that the network
is working normally. Also, check that the network
to which the computer using Remote Print is
connected is working normally.
❏Port 5222 is not open:
Connecting using port 5222 may be restricted on
enterprise networks. Port 5222 needs to be open to
use the remote printing service. For more
information, contact your network administrator.
❏The printer is connected to a dedicated Ipv6
network:
You cannot use this function on a network that is
only for IPv6.
If the network supports IPv4 and IPv6, this function
connects using IPv4.

Cannot install the driver

❏Your computer’s operation system does not
support this driver.
Epson Remote Driver is for Windows only.
The following operating systems are supported.
Windows 7, Vista, XP

Printing is slow to start or paper is

ejected before printing is complete

Check the Internet environment to which the printer is
connected.
We recommend using the following printer Internet
connection.
- Minimum download speed: 512 Kbps or faster
- Recommended download speed: 1 Mbps or faster
Other Company NetworkServices
Google Cloud Print
For more information on supported applications and
details on the Google Cloud Print functions, see the help
page.
& http://www.google.com/support/cloudprint/
For more information on supported printers, see
Epson’s website.

Cannot register the printer or cannot

print

The Google Cloud Print service may have been updated.
In this case, it may be necessary to update the printer’s
firmware.
Epson Connect Guide
Troubleshooting
44