❏The printer owner has suspended the Email Print
service:
The printer owner has suspended the Email Print
service for the printer.
When you enable Email Notifications on the User
Page, the server notifies the sender of the email
when this error occurs.
❏The Email Print service has been suspended for
system maintenance:
The Email Print service is suspended during server
maintenance. Wait for a while, and then try sending
the email again.
❏User account registration to the Epson Connect
service is not complete:
If you registered your account by using Web
Config, you may have closed the browser before
registration was complete. Delete the printer from
the Epson Connect service, and then register it
again.
Email body text or attachment(s) arenot printed
The following situations may prevent an email from
being printed, even if the email has been received.
❏Files that are not supported are attached to the
email:
There are files that are not supported attached to the
email. You may be able to print by converting the
unsupported files to PDF format.
& See “Compatible file types” on page 5.
❏There is nothing to be printed:
There is nothing to be printed in the sent email.
Check the following, and then resend the email.
- The email has printable content in the body of the
email or in the attachment(s).
- The email has printable content in the
attachment(s) if Print Email Body is disabled.
- There is a photo in the attached files if Photo Paper
Printing is set for a single source printer.
❏Print job was deleted due to expiration of storage
time:
Print jobs are deleted when the maximum storage
time for pending files is exceeded. The maximum
pending time is 72 hours.
When you enable Email Notifications on the User
Page, the server notifies the printer’s owner when
this error occurs.
❏The print job was deleted:
The print job was deleted from the Print Log by the
printer’s owner.
❏The print job was cancelled:
Printing was cancelled from the printer’s control
panel.
❏The printer is not ready for printing:
Check the printer’s status, and then clear any
problems.
- Printer is off
- Paper out
- Ink is near end
- Paper jam occurred
- Printer cannot connect to the network
For more information on printer operations, see
the printer’s documentation.
❏Port 5222 is not open:
Enterprise networks may restrict access to this port.
Open port 5222 to use the Email Print service. For
more information, contact your network
administrator.
❏The printer passes through two or more proxy
servers:
Only one proxy server connection is supported.
Change the printer’s connection so that it only
passes through one proxy server.
❏The printer is connected to the IPv6 network:
Email Print does not support the IPv6 network.
Connect the printer to the IPv4 network.
Printing is slow to start or paper isejected before printing is complete
Check the Internet environment to which the printer is
connected.
We recommend using the following printer Internet
connection.
- Minimum download speed: 512 Kbps or faster
- Recommended download speed: 1 Mbps or faster
Problems with printer setup
You can check the printer’s status from the control
panel, a network status sheet, a network connection
report, and so on.
For more information on printer operations, see the
printer’s documentation.
Epson Connect Guide
Troubleshooting
42