Select Firmware Update from Web Config, and then
check that the printer is using the latest firmware
version.

The printer does not appear in the list

❏The printer is not registered.
You need to register the printer to the Google Cloud
Print service in advance. For more information on
registering the printer, see “Setting Up Google
Cloud Print” on page 21.
❏The printer is not shared.
You need to share the printer if you want to print
from an account that you did not use to register the
printer. Check that the account is registered in
printer sharing, or contact the owner of the printer.
For more information on sharing the printer, see
“Sharing the printer and checking print jobs” on
page 34.

Cannot print

❏The printer or the wireless router are off:
Check that the printer and the wireless router are on
and connected to the network, and that the network
is working normally.
❏The service is turned off on the printer or the
printer is not connected to the service.
Check the Google Cloud Print connection status on
the printer. You can check the connection status on
the network status sheet or the network connection
report.
For more information on the network status sheet
or the network connection report, see the manuals
provided with the printer.
❏The application is not available with this service:
You can only print from applications that are
supported by Google Cloud Print.
When using a smart device, you may not be able to
print from applications that are unique to the smart
device, even if that application is supported by
Gmail or Google Docs. Try accessing Gmail or
Google Docs through a web browser, and then print
using the menu on the web.
❏The printer is connected to a dedicated Ipv6
network:
You cannot use this function on a network that is
only for IPv6.
If the network supports IPv4 and IPv6, this function
connects using IPv4.
❏Port 5222 is not open:
Connecting using port 5222 may be restricted on
enterprise networks. Port 5222 needs to be open to
use the remote printing service. For more
information, contact your network administrator.
AirPrint

The printer is not found

❏The printer is not available with this function:
Check that the printer supports AirPrint on Epson’s
website.
❏The network does not work:
Check that the printer and the wireless router are on
and connected to the network, and that the network
is working normally.
❏The device and the printer are not on the same
network:
Check that the device and the printer are connected
to the same network. You cannot print from a
different segment.

Cannot print

❏The application does not support AirPrint:
You can only print from applications that support
AirPrint.
Epson Connect Guide
Troubleshooting
45