Troubleshooting

Restrictions

The following restrictions apply to the Epson Connect
and Google Cloud Print services.
❏Epson Connect does not support IPv6.
❏The connection cannot pass through more than one
proxy server.
❏Because Epson Connect uses XMPP
communication protocol, you need to open port
5222.

Epson Connect

Email Print

Checking for an error

The following features are useful for identifying the
cause of an error.
❏Print Log
You can view the status of emails sent to the Email
Print service by using the Print Log on the User
Page.
❏Email Notifications - to the owner
When you enable Email Notifications on the User
Page, the Email Print service notifies the owner of
the printer when an error occurs. For more
information on sending email notifications to the
printer’s owner, see “Sending email notifications to
the printer’s owner” on page 32.
❏Email Notifications - to the sender
When you enable Email Notifications on the User
Page, the Email Print service notifies the sender of
the email when an error occurs. For more
information on sending email notifications to the
sender of an email, see “Sending email notifications
to the sender of the email” on page 33.

Email is not received

The following situations may prevent an email from
being received, even if the email was sent to the printer.
❏Email rejected because sender not registered to
the Approved Senders List:
The email sender’s email address is not on the
Approved Senders List. Register the sender’s email
address to the Approved Senders List, and then
re-send the email.
For more information on the Approved Senders
List, see “Enabling and editing the Approved
Senders List” on page 25.
When you enable Email Notifications on the User
Page, the server notifies the sender of the email
when this error occurs.
❏Error in email destination address:
More than one address is entered in the To, Cc, or
Bcc fields. As a security measure, Email Print only
prints emails with one recipient.
When you enable Email Notifications on the User
Page, the server notifies the sender of the email
when this error occurs.
❏Email too large:
The combined size of the email and the
attachment(s) exceeds the maximum limit.
The maximum size for an email and attachment(s)
is 20 MB.
When you enable Email Notifications on the User
Page, the server notifies the sender of the email
when this error occurs.
❏Too many attachments:
The number of files attached to the email exceeds
the maximum limit. The maximum number of
attachment(s) is 10.
When you enable Email Notifications on the User
Page, the server notifies the sender of the email
when this error occurs.
❏Too many print jobs pending:
The number of pending emails in the printer’s print
queue exceeds the maximum limit. The maximum
number of pending emails is 100. Print pending
emails or delete them to make more space.
When you enable Email Notifications on the User
Page, the server notifies the sender of the email
when this error occurs.
Epson Connect Guide
Troubleshooting
41