Printer Care and Troubleshooting

If you have problems with your PictureMate, or you want to improve print quality, read these sections:

●Cleaning the print head (on the right)

●Aligning the print head (on page 62)

●Cleaning PictureMate (on page 63)

●Printing and operation problems (on page 63)

●Software installation problems (on page 65)

●Print quality problems (on page 65)

●Problems with paper feeding (on page 66)

●Miscellaneous printout problems (on page 67)

●Where to get help (on page 68)

Cleaning the Print Head

If your print quality is not as good as it used to be—if photos are too light, are missing colors, or have lines running through them—PictureMate’s print head nozzles may need cleaning.

Note: If the screen displays a Print Pack low message, you may not be able to clean the print head until you replace the Print Pack.

Follow these steps to clean the print head:

1Load paper in PictureMate so you can print a nozzle check pattern after cleaning the print head.

2Press Menu.

3Press u or d to highlight Maintenance, then press OK.

4Press u or d to highlight Auto Cleaning, then press OK.

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