Epson PowerLite 755c, PowerLite 765c Solving Problems

Solving Problems

This chapter helps you solve problems with your projector, and tells you how to contact technical support for problems you can’t solve yourself. The following information is included:

■Using the projector’s on-screen help system

■What to do when the projector’s status lights flash

■Solving projector operation problems

■Solving problems with the image or sound

■Solving network problems

■Solving EasyMP problems

■Solving problems with the remote control

■Contacting technical support

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Contents

Page Important Safety Information Copyright Notice Contents Welcome Using the Remote Control Connecting to Computers, Cameras, and Other Equipment Presenting Through a Wireless Network Presenting from a Memory Card Digital Camera, or External Drive Fine-Tuning the Projector Managing Projectors Maintaining the Projector Solving Problems Projector Installation Technical Specifications Notices Welcome Getting More Information Page Additional Components Optional Accessories Page Displaying and Adjusting the Image note TBD Also keep these considerations in mind: ■Place the projector on a sturdy, level surface 16Displaying and Adjusting the Image Page Turning On the Projector Selecting the Image Source You Can’t Project an Image The Projector and Notebook Don’t Display the Same Image If you’re using a PC notebook: If you’re using Macintosh OS X: If you’re using OS 8.6 to OS 9.x: Adjusting the Height of Your Image Focusing and Zooming Your Image Adjusting the Image Shape Using Keystone Correction Correcting Computer Images Using the Direct Power On Function Page Using the Remote Control Replacing the Batteries Switching Between Picture Sources Turning Off the Picture and Sound Stopping Action Zooming Part of Your Image Controlling the Volume Resizing Video images Adjusting the Color Mode Page Using the Pointer Tool Customizing the Pointer Tool Connecting to Computers, Cameras, and Other Equipment Connecting to the Computer Port Using the Macintosh Desktop Adapter Connecting the Cable for Remote Mouse Control Page Connecting a Composite Video Source Connecting an S-VideoSource Connecting a Component Video Source Connecting an RGB Video Source Removing the USB Cable Page Connecting External Speakers Presenting Through a Wireless Network Turn on the remote control, as described on 2.Press the EasyMP button on the remote control to select EasyMP as the source EasyMP Insert the Epson 802.11G/B card in the card slot with the label facing upward 50Presenting Through a Wireless Network If you’ve already set up your computer and projector for the mode you want to Otherwise, continue with the next section Using Ad Hoc Mode 2.To select Config, press the Enter button on the remote control Config Basic Wireless LAN Easy connect mode It is recommended that the keyword setting is changed periodically character position. When you’re done typing the new name, press Enter If your network card supports an SSID or ESSID name (see Password for WEB control When you’re done making these settings, highlight the Configuring the Network Settings for Windows . Then click the icon. You see a screen similar to this: on the desktop and select Properties Page Page note: 3. Make sure Location is set to Automatic 4.Select Network Port Configurations in the Show pull-downmenu Network Port Configurations 5.Under Port Configurations, select AirPort Using Access Point Mode Access point mode to select it ESSID 60Presenting Through a Wireless Network If your access point assigns IP addresses automatically, turn on DHCP IP address Subnet mask If you want to monitor the projector using HP OpenView 2.Right-clickthe Wireless Network Connection icon and select Properties 62Presenting Through a Wireless Network Page Page Internet Protocol If your access point uses DHCP, select . Otherwise select and enter the required information: Default gateway Page Checking the Gateway IP Address on Windows Status Page Start the AirPort Admin utility. Select your base station, then click If you’re connecting to your projector in static IP mode, deselect the Page Adding WEP Encryption Adding WPA Security Adding LEAP Authentication Make sure you’ve installed your 802.11G/B wireless card in your projector (see 2.Windows: Select EMP NS Connection from the Start menu EMP NS Connection Macintosh OS X: 74Presenting Through a Wireless Network ■Gray: the projector is not connected ■Orange: the projector is connected to another computer ■Green: the projector is connected to your computer If you don’t see your projector, check the following: If a projector is in use and is “locked,” you won’t be able to select it ■Restart your computer and start NS Connection again If you still don’t see your projector, follow the instructions in 76Presenting Through a Wireless Network 7.If necessary, you can drag the control bar out of the way on your screen 8.When you’re done with your presentation, click Disconnect on the control bar Using the Control Bar Increase or decrease brightness on the projector’s control panel) Increase or decrease image contrast Connecting in IP Connect Mode 3. Select Use IP connect mode and click OK. You see this screen: Use IP connect mode 4. Click IP connection. You see this screen: IP connection 5. Enter the projector’s IP address and click Search Click the projector you want to connect to and click the If you are prompted for a keyword, enter the 82Presenting Through a Wireless Network Switching Between Users Follow these steps to remove the card from your projector 1.If you’re running NS Connection, click Disconnect on the control bar 3.Press the eject button again. The wireless card partially ejects 84Presenting Through a Wireless Network Presenting from a Memory Card, Digital Camera, or External Drive scenario This chapter covers the following: ■Inserting the memory card in the projector and removing it ■Creating a slideshow on the fly Removing a Memory Card Displaying the Slideshow Controlling Your Slideshow Changing Timing and Other Settings ■Display order ■Effect ■Mode switching Guide mode Quick mode Select EasyMP as the source by pressing the DCIM 7.Position the cursor on the folder and press Enter 8.Select Open Folder. You see your image files when the folder opens 9.Position the cursor on the image file you want to project and press button on the remote control 2.Plug in your external hard drive Converting a PowerPoint File to a Scenario When you see a message that the slideshow is complete, left Inactivate 7.Choose Save from the File menu Save SCNnnnn.sit Creating a Scenario from Scratch 2.Choose New from the File menu. You see the scenario Properties dialog box: New ■The default location for the scenario file and folder is in the \Program Files\EMP SlideMaker2 folder. Click Browse to choose a new location Configure BGM(W) Building a Scenario from Different Files ■PowerPoint slides, version 2000 through 2003 (file names have .PPT extension) ■JPEG files (with .JPG extension) ■Bitmap files (with .BMP or .DIB extension) ■Movie files (with .MPG extension); must be MPEG 2 (MPEG1 is not supported) 5.If you want, you can make changes to the scenario: To rearrange cells, drag and drop them as necessary within the scenario window ■To delete a cell, right-clickthe cell and select Cut Cut Page 3. Click Cell Properties. You see this dialog box: Cell Properties 4.Choose how you want to advance to the next cell If you want to change slides manually using the remote control, select On mouse click Checking Your Scenario . The Scenario Preview window displays mouse, click the play button to go through your slides one by one 100Presenting from a Memory Card, Digital Camera, or External Drive CompactFlash™ Memory Stick™ SmartMedia™ MicroDrive™ SD™ (Secure Digital 7.Do one of the following: If you don’t want the scenario to run automatically, click Cancel If you want it to run automatically, click You see the Edit Autorun window: 10.When done, click OK The follow these steps to present your scenario: 1.Turn on the projector, if it’s not already on Controlling Your Scenario Editing Your Scenario on the Projector 106Presenting from a Memory Card, Digital Camera, or External Drive Fine-Tuningthe Projector To display the menu screen, press the You see a menu screen similar to the one below: you’ve highlighted the desired menu, press the Enter button to select it grayed out or unavailable, depending on the selected source.) 108Fine-Tuningthe Projector Restoring the Default Settings Theatre: For optimizing movie images with increased contrast sRGB: For matching the color palette of standard sRGB computer displays 110Fine-Tuningthe Projector Lightens or darkens the overall image Adjusts the difference between light and dark areas ■Color Intensity (video only) Adjusts the color depth of the image ■Tint (video only) tip ■Auto Setup ■Tracking Adjust this value to eliminate vertical stripes in the image ■Sync Page Enabling Password Protection 1.Press the Freeze button on the remote control for about five seconds 2.Use the pointer button to set Power ON Protect to ON. Then press Enter Power ON Protect 3.Press Esc Esc To enable your screen logo, select Starting the Projector with a Password 116Fine-Tuningthe Projector Creating Your Own Startup Screen 5.When you see the message Select this Image?, highlight Yes and press Enter 6.Use the arrow buttons to select a zoom rate (display size) and press When the message 8.When you see the message Completed, press Esc to return to the menu screen Choosing When to Display the Image Disabling the Projector’s Buttons Select from nine languages to be used for the projector menus 120Fine-Tuningthe Projector Managing Projectors Opening and Closing EMP Monitor Registering Your Projectors Any projectors found on the network are listed as shown below: Select each projector you want to add by clicking its name, then clicking the You see this screen with a list of all registered projectors 5. Click Close 124Managing Projectors Monitoring Your Projectors The following table explains the meaning of the status icons: Status icons Video source icons 126Managing Projectors Controlling Your Projectors The following table explains the functions of the control buttons: Control buttons 2.Turn on your projector and remote control 3.Press the EasyMP button on the remote control to switch to EasyMP 128Managing Projectors Page Page If you want to send boxes 11.Select the conditions under which an e-mailalert will be sent When you’re done, highlight the For help understanding e-mailalerts, see the next section 132Managing Projectors For details about the remote control, see page Creating a Group 4. Click the Advanced button. You see this screen: Enter a name for the group in the box. Then enter the IP address of the projector you want to register in the box: 7.Repeat steps 5 and 6 for each projector you want to add to the group 9.Click Close to close the Advanced screen 10.Click OK to close the Extension screen, then close NS Connection 136Managing Projectors Connecting to a Projector in a Group , skip this step.) 138Managing Projectors Exporting a Projector Group 4.Click the Advanced button. You see this screen 5.Click Export to export a file for all groups in the Connection Group list Export 140Managing Projectors Importing a Projector Group Page Maintaining the Projector Clean the lens whenever you notice dirt or dust on the surface Use a canister of compressed air to remove dust Before you clean the case, turn off the projector and unplug the power cord ■To remove dirt or dust, wipe the case with a soft, dry, lint-freecloth 144Maintaining the Projector Turn off the projector. Wait for the 2.Turn the projector upside down To check how long the lamp has been in use, see It is time to replace the lamp when: ■The projected image gets darker or starts to deteriorate The message as soon as possible 4.Turn the projector over. Press in on the tabs and lift up the lamp cover 6. Hold the lamp as shown and pull it straight out Page Resetting the Lamp Timer Page Solving Problems Page What To Do When the Lights Flash 154Solving Problems Viewing Lamp Usage and Other Information No image appears on the screen If you’re using a PC notebook: Hold down the notebook’s manual or online help for details If you’re using Macintosh OS X: Open The message Not Supported is displayed Only part of the computer image is displayed ■Windows: ■Macintosh OS X: ■Macintosh OS 8.6 to 9.x: The image isn’t square, but keystone-shaped If the top or bottom of the image is broader, press the The image contains static or noise The image is blurry ■There may be dirt or smears on the lens. Clean the lens as described on page If further adjustment is needed, you can 2.Adjust the Tracking to eliminate vertical bands 3. Adjust the Sync setting to increase the image sharpness The image is too light or dark, or colors are incorrect If you’re displaying a computer image, use the ■Try adjusting the Brightness and Contrast settings on the Image menu ■Check your computer display settings to correct the color balance ■The projector’s lamp may need to be replaced. See page 146 for instructions There is no sound, or the sound is not loud enough ■Press the button on the projector or remote control to increase the volume You don’t see your projector in the EMP Monitor window Make sure that Standby Mode in the projector’s Extended menu is set to You can’t connect to the projector using NS Connection ■Restart your computer 162Solving Problems click . Click the tab. If you set up your projector to connect in DHCP mode, turn on is off ■Try connecting using IP Connect Mode; see page An image displayed with EasyMP appears distorted In EMP SlideMaker 2, PowerPoint files don’t appear in the file window 164Solving Problems You can’t play your movies on the projector EasyMP is unable to see the image files on your camera or external drive The projector doesn’t respond to remote control commands 166Solving Problems Telephone Support Services Page Software Installation Page Page Page Projector Installation Page Technical Specifications General Projection Lamp Remote Control Dimensions Electrical Environmental Safety Compatible Video Formats 178Technical Specifications Notices Except as specifically explained in this User’s Guide Do not place the projector and/or remote control on top of ■Do not stand on the projector or place heavy objects on it 180Notices ■Ambient light is too bright ■Certain types of fluorescent lighting are used ■A strong light source shines into the IR receiver ■The remote control’s batteries may be low on power; replace them ■Dim the ambient lighting and/or turn off any fluorescent lights 182Notices For United States Users WARNING For Canadian Users Epson America, Inc. Limited Warranty Basic Two-YearWarranty and 90-DayLamp Warranty What Is Covered: 184Notices In Canada, warranties include both warranties and conditions (905) Page Index 188Index Page 190Index Page 192Index