Problem | Solution | |
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You see an error message | Make sure the scanner is connected to your | |
when you try to scan, or | computer, plugged into a power source, and the | |
the scanner doesn’t scan. | scanner is turned on. | |
| Turn the scanner off and then back on to reset it. | |
| Make sure both transportation locks are unlocked. | |
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The corner of your photo | Move your photo at least 0.06 inch (1.5 mm) away | |
is not scanned. | from the top and right edge of the document table. | |
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You can’t scan negatives or | Make sure the transparency unit cable is connected | |
slides. | to the scanner and the reflective document mat is | |
| removed. If the transparency unit cable is not | |
| connected, turn off the scanner, connect the cable, | |
| and turn the scanner back on. | |
| Try using Home or Professional Mode instead of | |
| Full Auto Mode. Make sure the Document Type or | |
| Film Type matches what you’re scanning: either | |
| Color Negative Film, B&W Negative Film, or | |
| Positive Film (for slides and transparencies). | |
| Also, make sure the scanner glass is clean and the | |
| film holder is positioned correctly. | |
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You’re using the | Make sure you’ve selected the correct Document | |
transparency unit, and the | Type/Film Type in EPSON Scan. | |
colors of your negative film | If your film is not faded, make sure the Color | |
preview look strange. | ||
Restoration option is not selected. | ||
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You see light vertical lines | The calibration space (the small rectangle of glass | |
on the scanned image. | at the top the document glass) may contain dirt or | |
| dust. Clean the calibration space with a | |
| cloth. | |
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For additional troubleshooting help, see your electronic Reference Guide.
14Tips and Troubleshooting